--- title: "Telephony services" ocid: "ocds-b5fd17-c901239e-bfc9-4aad-b30a-d0fe5cc5209b" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c901239e-bfc9-4aad-b30a-d0fe5cc5209b" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c901239e-bfc9-4aad-b30a-d0fe5cc5209b.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-c901239e-bfc9-4aad-b30a-d0fe5cc5209b.json" source: "Contracts Finder" current_stage: "Award" buyer: "Norfolk County Council" published: "2026-08-28" --- # Telephony services Buyer: Norfolk County Council Current stage: Award OCID: ocds-b5fd17-c901239e-bfc9-4aad-b30a-d0fe5cc5209b [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c901239e-bfc9-4aad-b30a-d0fe5cc5209b) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-c901239e-bfc9-4aad-b30a-d0fe5cc5209b.json) ## Summary Norfolk County Council procured telecommunications services for its telephony estate across the East of England. The requirement covered Microsoft Teams Direct Routing, or an equivalent connectivity service, across two tenants. It included SIP trunking, porting and management of direct-dial and non-geographic numbers, and delivery of numbers into the council’s existing contact centre platform. The service also required advanced call management and routing through a secure customer portal, administration of number ranges, Teams analytics, compliance recording, and tools for administering and provisioning Teams users and direct-dial numbers. This is a specialist managed communications service for a public-sector organisation, involving integration with Microsoft Teams and an established contact-centre environment. The procurement is complete and was awarded on 25 August 2026 to Trustmarque Solutions Limited. The award and contract value is £255,603.92. The contract runs from 1 October 2026 to 30 September 2028, covering an initial two-year period, with an option to extend by a further three years, giving a potential total term of five years. It was conducted as a selective procedure and awarded as a call-off from a framework agreement. The tender submission deadline was 8 July 2026 at 11:00. The award is active. The arrangement may be transferred or assigned to successor authorities or related public bodies if local-government reorganisation in Norfolk changes the council’s responsibilities. This requirement indicates demand from Norfolk’s public sector for an integrated telephony and unified-communications provider rather than a basic telephone supplier. A credible competitor would need proven Microsoft Teams Direct Routing or equivalent capability, SIP trunking, number porting and management, including non-geographic and direct-dial ranges. Experience integrating telephony with an existing contact-centre platform would be important, alongside secure customer-portal administration, automated provisioning for Teams users, call routing, analytics and compliance recording. The successful supplier would also need the operational capacity to manage a council-wide service and support complex numbering and communications requirements. The procurement was assessed as unsuitable for SMEs and voluntary, community or social enterprises, indicating a requirement of significant scale and organisational capability. ## Notice Norfolk County Council was seeking a telephony provider to deliver Microsoft Teams Direct Routing (or equivalent) connectivity across two tenants, including SIP trunking, DDI number porting and management, and support for non-geographic numbers and number delivery into our existing contact centre platform. This will include advanced call management and routing via a secure customer portal, including management of non-geographic and DDI ranges, along with Teams analytics and compliance recording capabilities. Additionally, the service will include administration and provisioning tools for Teams users and DDI numbers. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e5aaa8d6-6bec-40ec-9c43-eeeb9f623011 | | Notice type | Award Notice | | Procurement type | Framework | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Call-off from a framework agreement | | Tender suitability | Not specified | | Awardee scale | Large | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 28 Aug 2026 | | Submission deadline | Not specified | | Future notice date | Not specified | | Award date | 25 Aug 2026 | | Contract period | 1 Oct 2026 - 30 Sep 2028 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £255,603 | | Lots value | Not specified | | Awards value | £255,603 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | Norfolk County Council | | Locality | NORWICH | | Postcode area | Norwich | | Postcode | NR1 2DH | | Country | England | | ITL 1 | TLH East (England) | | ITL 2 | TLH5 Norfolk | | ITL 3 | TLH51 Norwich and East Norfolk | | Local authority | Norwich | | Electoral ward | Lakenham | | Westminster constituency | Norwich South | | Delivery location | Not specified | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | Trustmarque Solutions Ltd | ## CPV Codes ### Divisions - 64 - Postal and telecommunications services ### Codes - 64200000 - Telecommunications services ## Release History - 28 Aug 2026 at 08:23 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e5aaa8d6-6bec-40ec-9c43-eeeb9f623011 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/e5aaa8d6-6bec-40ec-9c43-eeeb9f623011 28th August 2026 - Awarded contract notice on Contracts Finder ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c901239e-bfc9-4aad-b30a-d0fe5cc5209b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c901239e-bfc9-4aad-b30a-d0fe5cc5209b.json.