---
title: "CP1333-16 Employee Assistance Programme"
ocid: "ocds-b5fd17-c918dc72-7575-4ab8-b108-fa33d7506d14"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c918dc72-7575-4ab8-b108-fa33d7506d14"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c918dc72-7575-4ab8-b108-fa33d7506d14.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c918dc72-7575-4ab8-b108-fa33d7506d14.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEVON COUNTY COUNCIL"
published: "2017-02-09"
---

# CP1333-16 Employee Assistance Programme

Buyer: DEVON COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-c918dc72-7575-4ab8-b108-fa33d7506d14

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## Summary

Devon County Council is seeking a supplier for the "CP1333-16 Employee Assistance Programme," which aims to provide a comprehensive EAP service for its centrally employed staff of approximately 4,500. This tender, categorized under health and social work services, is currently in the Award stage. The contract period will commence on 1 April 2017 and conclude on 31 March 2019, with an awarded contract value of £65,000. The deadline for tender submissions was 23 September 2016, and the procurement method was an open procedure, allowing any qualified supplier to participate.

This tender presents an excellent opportunity for businesses specialising in employee wellness and mental health support services, including counselling organisations and advisory firms. Companies well-versed in providing round-the-clock helplines and effective counselling solutions will be particularly suited to compete for this contract. Engaging in this procurement can help such businesses expand their client base within the public sector and establish a long-term partnership with Devon County Council.

## Notice

This award notice links to Contract Finder notice DVNCC001-DN174753-67225186 Devon County Council is looking for one supplier to provide an Employee Assistance Programme (EAP) consisting of a telephone helpline and up to six one-hour sessions of telephone or face-to-face counselling per employee per year to its centrally employed staff (as at July 2016 approximately 4,500 staff) in order to support individuals to remain in work, or to return to work after a period of absence. The provision of an EAP service is designed to produce organisational benefit that can be quantified by measurable outcomes (such as feedback from employees showing that using the EAP contract helped them to return to work after a period of absence) The EAP must include: * A 24 hour telephone advice line available 365 days a year addressing concerns which may include but not be restricted to the following: - addiction/ dependency - alcoholism - anxiety / stress - bereavement - bullying/ harassment/ intimidation/ discrimination - career/ job related stress - care problems related to childcare/ eldercare/ disability care - debt advice - depression - domestic violence - eating disorders - family / relationship problems - gambling - gay/ lesbian/ gender issues - health problems - problems arising from an accident at work - mental health related issues - illness of a family member - legal information - matrimonial/ domestic settlement problems - performance related problems - redeployment/ relocation/ redundancy - substance abuse - post-traumatic stress. * Support for users and managers in a number of different ways including, but not limited to: - signposting on where to get advice / information - direct provision of advice / information - referral to specialised agencies * Support for employees to identify and resolve work issues such as working relationships, personal and interpersonal skills, time management skills, work/life balance, stress and other related issues * Support and advice for managers regarding recognition of problems which may impact on their or a team members ability to work effectively and undertaking their duty of care to staff and their management role e.g. having difficult conversations, managing and implementing change, stress, pressure and resilience and managing mental health in the workplace * Up to six sessions of self-referral telephone or face-to-face counselling per employee per year. * Access to counselling sessions should be available 52 weeks per year between 8am - 8pm, Monday to Friday and occasionally at weekends if no other time is suitable. * Access to the services provided must take account of an employee's health needs (for example disabled access to counselling rooms when requested, minicom facilities or text type on telephone helplines)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2b66608f-69d5-4778-8021-b0fd8335a956 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Feb 2017 |
| Submission deadline | 23 Sep 2016 |
| Future notice date | Not specified |
| Award date | 16 Nov 2016 |
| Contract period | 31 Mar 2017 - 31 Mar 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £65,000 |
| Lots value | Not specified |
| Awards value | £65,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEVON COUNTY COUNCIL |
| Locality | EXETER |
| Post town | Exeter |
| Postcode | EX2 4QD |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK4 Devon |
| ITL 3 | TLK43 Devon CC |
| Local authority | Exeter |
| Electoral ward | Newtown and St Leonard's |
| Westminster constituency | Exeter |
| Delivery location | TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | EMPLOYEE ADVISORY RESOURCE T/A WORKPLACE OPTIONS |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services

## Release History

- 9 Feb 2017 at 11:50 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2b66608f-69d5-4778-8021-b0fd8335a956

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2b66608f-69d5-4778-8021-b0fd8335a956
  9th February 2017 - Awarded contract notice on Contracts Finder

## Provenance

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