---
title: "GB-LONDON: Contact Centre Solution and Support"
ocid: "ocds-b5fd17-c91a5094-62b8-408f-b000-e26064a78023"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c91a5094-62b8-408f-b000-e26064a78023"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c91a5094-62b8-408f-b000-e26064a78023.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c91a5094-62b8-408f-b000-e26064a78023.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "PEABODY TRUST"
published: "2024-04-02"
---

# GB-LONDON: Contact Centre Solution and Support

Buyer: PEABODY TRUST  
Current stage: Award  
OCID: ocds-b5fd17-c91a5094-62b8-408f-b000-e26064a78023

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c91a5094-62b8-408f-b000-e26064a78023)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-c91a5094-62b8-408f-b000-e26064a78023.json)

## Summary

The Peabody Trust, located in London, recently completed a tender process for a contract concerning a 'Contact Centre Solution and Support' under the services category. The contract, valued at £2,516,611 GBP, was awarded to IP Integration Ltd. The procurement stage was an award, with the tender period ending on 28th March 2024 and the contract period starting on 1st April 2024 and ending on 31st March 2027.

This contract award by the Peabody Trust presents an opportunity for businesses, particularly in the networking software package industry, to leverage their expertise and capabilities. Companies providing networking software solutions and support services are well-suited to compete in delivering the requirements of this contract. Interested businesses should note the contract's location in the South East region of the United Kingdom and focus on meeting the specified criteria outlined in the tender description.

## Notice

This is notice that a contract award was made as a call-off from G-Cloud 13 RM1557.13 using Key Search Criteria.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e10372b8-606a-46c5-b623-8832adf9acd9 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Apr 2024 |
| Submission deadline | 28 Mar 2024 |
| Future notice date | Not specified |
| Award date | 28 Mar 2024 |
| Contract period | 31 Mar 2024 - 31 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,516,611 |
| Lots value | Not specified |
| Awards value | £2,516,611 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | PEABODY TRUST |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 7JB |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI44 Lewisham and Southwark |
| Local authority | Southwark |
| Electoral ward | St George's |
| Westminster constituency | Bermondsey and Old Southwark |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IP INTEGRATION |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48210000 - Networking software package

## Release History

- 2 Apr 2024 at 14:25 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e10372b8-606a-46c5-b623-8832adf9acd9

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e10372b8-606a-46c5-b623-8832adf9acd9
  2nd April 2024 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=852985416
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c91a5094-62b8-408f-b000-e26064a78023. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c91a5094-62b8-408f-b000-e26064a78023.json.