---
title: "Customer Relationship Management (CRM) Programme - System Implementation and Support Partner - AWARD"
ocid: "ocds-b5fd17-c921603e-5cd5-453f-aaf6-ff3e7792c661"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c921603e-5cd5-453f-aaf6-ff3e7792c661"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c921603e-5cd5-453f-aaf6-ff3e7792c661.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c921603e-5cd5-453f-aaf6-ff3e7792c661.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ENGLISH HERITAGE-PROCUREMENT"
published: "2022-01-31"
---

# Customer Relationship Management (CRM) Programme - System Implementation and Support Partner - AWARD

Buyer: ENGLISH HERITAGE-PROCUREMENT  
Current stage: Award  
OCID: ocds-b5fd17-c921603e-5cd5-453f-aaf6-ff3e7792c661

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## Summary

English Heritage is procuring a Customer Relationship Management (CRM) Programme, specifically seeking a System Implementation and Support Partner, as part of its transition to a Microsoft Dynamics CRM solution. The procurement is at the Award stage, having concluded the tender process on 2nd August 2021. The total value of the awarded contract is approximately £2.28 million, with a contract period starting on 4th January 2022 and running until 3rd January 2031. Located in Swindon, Wiltshire, UK, this procurement follows the Competitive Dialogue method in accordance with the Public Contracts Regulations 2015.

This tender presents significant opportunities for businesses involved in software development and implementation services, particularly those specialising in Microsoft technologies. Small and medium-sized enterprises (SMEs) may find this procurement particularly beneficial, as the buying organisation is open to engaging such suppliers. Companies that offer expertise in CRM applications, cloud services, and related support will be well-suited to compete for this contract, especially given the move of operations to the Microsoft Azure platform.

## Notice

An Implementation and Support Partner is needed to assist English Heritage in its delivery of a new Customer Relationship Management (CRM) application and associated technologies. English Heritage is soon to complete a programme which will move much of the architecture onto the Microsoft Azure cloud platform. As part of the broader Technology Services strategy, we are focused on using Microsoft technologies where possible. Following a discovery exercise in early 2020 we can confirm that we are looking to implement a Microsoft Dynamics CRM solution. It is anticipated that additional applications (such as Power Platform, Sharepoint etc) will be needed to meet the minimum requirements. English Heritage is undertaking this procurement in accordance with the Public Contracts Regulations 2015 (as amended) and will use the Competitive Dialogue (CD) award procedure. Details of this process can be found in the EHTX Descriptive Document - CRM Competative Dialogue which has been uploaded for this opportunity.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b72b5db1-af10-4d35-8337-d565b6da1fc5 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive dialog |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Jan 2022 |
| Submission deadline | 2 Aug 2021 |
| Future notice date | Not specified |
| Award date | 31 Jan 2022 |
| Contract period | 4 Jan 2022 - 3 Jan 2031 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,500,000 |
| Lots value | Not specified |
| Awards value | £2,277,187 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ENGLISH HERITAGE-PROCUREMENT |
| Locality | WILTS |
| Post town | Swindon |
| Postcode | SN2 2EH |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK71 Swindon |
| Local authority | Swindon |
| Electoral ward | Mannington and Western |
| Westminster constituency | Swindon South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CLOUDTHING |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72212445 - Customer Relation Management software development services

## Release History

- 31 Jan 2022 at 14:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b72b5db1-af10-4d35-8337-d565b6da1fc5

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b72b5db1-af10-4d35-8337-d565b6da1fc5
  31st January 2022 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://in-tendhost.co.uk/english-heritage/aspx/Home

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c921603e-5cd5-453f-aaf6-ff3e7792c661. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c921603e-5cd5-453f-aaf6-ff3e7792c661.json.