---
title: "Contact Centre Software"
ocid: "ocds-b5fd17-c933f9e0-f0ac-4d54-a686-c3c4a7ccc5a1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c933f9e0-f0ac-4d54-a686-c3c4a7ccc5a1"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c933f9e0-f0ac-4d54-a686-c3c4a7ccc5a1.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c933f9e0-f0ac-4d54-a686-c3c4a7ccc5a1.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "GREAT PLACES HOUSING GROUP"
published: "2017-04-06"
---

# Contact Centre Software

Buyer: GREAT PLACES HOUSING GROUP  
Current stage: Tender  
OCID: ocds-b5fd17-c933f9e0-f0ac-4d54-a686-c3c4a7ccc5a1

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c933f9e0-f0ac-4d54-a686-c3c4a7ccc5a1)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-c933f9e0-f0ac-4d54-a686-c3c4a7ccc5a1.json)

## Summary

The procurement process involves Great Places Housing Group, which is seeking a solution for a Contact Centre Software that integrates with Lync 2013. The opportunity falls under the software package and information systems category and is valued at £200,000. The tender is currently at the active stage, with a deadline for submission set for 19th June 2015. The contract period is scheduled to commence on 3rd August 2015 and conclude on 3rd August 2016. This process encompasses a wide geographical area, including the British Overseas Territories, Channel Islands, Europe, the Isle of Man, and the United Kingdom.

This tender presents significant opportunities for businesses, particularly those operating in software development and IT services, as it encourages small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) to participate. Companies that specialise in contact centre solutions and integration technologies would be particularly well-suited to compete for this contract, potentially leading to substantial business growth through successful collaboration with a prominent housing group.

## Notice

To Provide a Contact Centre software solution that integrates with Lync 2013.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/160e6320-5465-4955-a63e-d1e8602b93f5 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Apr 2017 |
| Submission deadline | 19 Jun 2015 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 2 Aug 2015 - 3 Aug 2016 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £200,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GREAT PLACES HOUSING GROUP |
| Locality | REDRUTH |
| Post town | Truro |
| Postcode | TR15 3RQ |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK3 Cornwall and Isles of Scilly |
| ITL 3 | TLK30 Cornwall and Isles of Scilly |
| Local authority | Cornwall |
| Electoral ward | Pool & Tehidy |
| Westminster constituency | Camborne and Redruth |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 6 Apr 2017 at 15:58 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/160e6320-5465-4955-a63e-d1e8602b93f5

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/160e6320-5465-4955-a63e-d1e8602b93f5
  6th April 2017 - Opportunity notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c933f9e0-f0ac-4d54-a686-c3c4a7ccc5a1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c933f9e0-f0ac-4d54-a686-c3c4a7ccc5a1.json.