---
title: "IT Service Management Services 2"
ocid: "ocds-b5fd17-c94d7151-9e82-4885-a662-fd5ad8fa3b8b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c94d7151-9e82-4885-a662-fd5ad8fa3b8b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c94d7151-9e82-4885-a662-fd5ad8fa3b8b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c94d7151-9e82-4885-a662-fd5ad8fa3b8b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "STUDENT LOANS COMPANY LIMITED"
published: "2021-09-14"
---

# IT Service Management Services 2

Buyer: STUDENT LOANS COMPANY LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-c94d7151-9e82-4885-a662-fd5ad8fa3b8b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c94d7151-9e82-4885-a662-fd5ad8fa3b8b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-c94d7151-9e82-4885-a662-fd5ad8fa3b8b.json)

## Summary

The public procurement process involves the Student Loans Company Limited, which is seeking to award a contract titled "IT Service Management Services 2" in the services industry category. This procurement took place in Glasgow, Scotland, and was initiated as a selective tendering method, with an overall contract value of £990,000. The contract period is set to begin on 13th August 2021 and will continue until 31st March 2022. The tender period concluded on 3rd August 2021, with the award being published on 14th September 2021.

This tender presents significant opportunities for businesses specialising in IT services management, particularly those with capabilities in ITIL best practices, servicedesk functions, and technical support. While this contract was awarded to FDM Group Ltd, businesses in the IT sector, especially those offering second-level support and user administration services, would find similar procurement processes advantageous for growth. Engaging with such public sector contracts can enhance service delivery, build relationships with governmental bodies, and expand market presence.

## Notice

The contract will provide services to support ITIL Service Management services. This includes: - * Providing Servicedesk \ Service Desk functions following ITIL best practices * Performing IT troubleshooting covering Hardware, Operating Systems and Applications * Carrying out User administration tasks * 2nd Level IT Support * Provision of Security Admin Services

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c91903ce-9471-4d9d-baa5-8d987b0d05ef |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Sep 2021 |
| Submission deadline | 3 Aug 2021 |
| Future notice date | Not specified |
| Award date | 11 Aug 2021 |
| Contract period | 12 Aug 2021 - 31 Mar 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £990,000 |
| Lots value | Not specified |
| Awards value | £990,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STUDENT LOANS COMPANY LIMITED |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G2 7JD |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Anderston/City/Yorkhill |
| Westminster constituency | Glasgow North |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FDM GROUP |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79900000 - Miscellaneous business and business-related services

## Release History

- 14 Sep 2021 at 13:29 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c91903ce-9471-4d9d-baa5-8d987b0d05ef

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c91903ce-9471-4d9d-baa5-8d987b0d05ef
  14th September 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c94d7151-9e82-4885-a662-fd5ad8fa3b8b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c94d7151-9e82-4885-a662-fd5ad8fa3b8b.json.