---
title: "Customer Portal Platform Provision and Implementation"
ocid: "ocds-b5fd17-c94ef846-557a-4f8a-98b4-a5d953797be4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c94ef846-557a-4f8a-98b4-a5d953797be4"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c94ef846-557a-4f8a-98b4-a5d953797be4.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c94ef846-557a-4f8a-98b4-a5d953797be4.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "SWAN HOUSING ASSOCIATION LTD"
published: "2018-10-05"
---

# Customer Portal Platform Provision and Implementation

Buyer: SWAN HOUSING ASSOCIATION LTD  
Current stage: Tender  
OCID: ocds-b5fd17-c94ef846-557a-4f8a-98b4-a5d953797be4

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c94ef846-557a-4f8a-98b4-a5d953797be4)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-c94ef846-557a-4f8a-98b4-a5d953797be4.json)

## Summary

The procurement process is initiated by Swan Housing Association Ltd, focusing on the "Customer Portal Platform Provision and Implementation" tender. This project is categorised under software packages and information systems (CPV code: 48000000) and IT services (CPV code: 72000000). The tender is currently in the active stage, with the submission period closing on 29th October 2018. The contract is set to commence on 3rd January 2019 and will last until 2nd January 2020. The estimated value of the contract is £165,000, with a minimum value of £75,000. Deliveries will be required in the South East and London regions of the United Kingdom, with the procurement method employed being an open procedure below threshold.

This tender presents a valuable opportunity for businesses in the IT services and software development sector, especially those offering consulting and support services. Companies that specialise in developing integrated platforms or customer management solutions will find this an excellent match for their expertise. Small and medium-sized enterprises (SMEs) are encouraged to apply, as the procurement details indicate suitability for such businesses, thereby promoting competitive participation and potential growth within the industry.

## Notice

The provision of a "Customer Portal." This must comprise a hosted platform which will integrate with Civica Cx housing management system via web services and provide various services to Swan's customers.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ea93727b-f4a8-4063-acc0-91090a808c06 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Oct 2018 |
| Submission deadline | 29 Oct 2018 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 3 Jan 2019 - 2 Jan 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £165,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SWAN HOUSING ASSOCIATION LTD |
| Locality | BILLERICAY |
| Post town | Chelmsford |
| Postcode | CM12 9XY |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH37 Essex Thames Gateway |
| Local authority | Basildon |
| Electoral ward | Billericay East |
| Westminster constituency | Basildon and Billericay |
| Delivery location | TLI London, TLJ South East (England) |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 5 Oct 2018 at 16:45 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/ea93727b-f4a8-4063-acc0-91090a808c06

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ea93727b-f4a8-4063-acc0-91090a808c06
  5th October 2018 - Opportunity notice on Contracts Finder
- https://www.mytenders.co.uk/search/show/search_view.aspx?ID=OCT155563
  NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.

## Notice URLs

- http://www.swan.org.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c94ef846-557a-4f8a-98b4-a5d953797be4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c94ef846-557a-4f8a-98b4-a5d953797be4.json.