---
title: "Hosted Skype for Business Unified Communications,Contact Centre and SIP Trunks (RM1045 Network Services-Lot10)"
ocid: "ocds-b5fd17-c95f15a1-7c18-4bd7-af47-1dfe4f964e39"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c95f15a1-7c18-4bd7-af47-1dfe4f964e39"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c95f15a1-7c18-4bd7-af47-1dfe4f964e39.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c95f15a1-7c18-4bd7-af47-1dfe4f964e39.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "FOLKESTONE AND HYTHE DISTRICT COUNCIL"
published: "2018-09-19"
---

# Hosted Skype for Business Unified Communications,Contact Centre and SIP Trunks (RM1045 Network Services-Lot10)

Buyer: FOLKESTONE AND HYTHE DISTRICT COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-c95f15a1-7c18-4bd7-af47-1dfe4f964e39

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## Summary

The Folkestone and Hythe District Council is conducting a procurement process for a project titled "Hosted Skype for Business Unified Communications, Contact Centre and SIP Trunks (RM1045 Network Services-Lot10)." This initiative, which falls under the services category and is valued at £750,000, aims to enhance communications through a cloud-based telecommunications infrastructure. The procurement method employed is selective, following a restricted procedure, with the tender period having concluded on 28 August 2018. The contract period is set to commence on 5 November 2018 and will end on 4 November 2023, and the associated delivery will take place in the South East region of the United Kingdom. The project is part of the council's Digital Transformation strategy to support flexible working and reduce travel costs.

This tender presents significant growth opportunities for businesses specialising in telecommunications, cloud services, and unified communications solutions. Companies with expertise in delivering innovative contact centre solutions that can enhance collaboration and support mobile work environments will be particularly competitive. SMEs and voluntary, community, and social enterprises (VCSEs) are encouraged to participate, as the procurement specification indicates inclusivity, favouring diverse and responsive solutions that align with future needs. Businesses ready to innovate in the telecommunications sector will find this an attractive tender to engage with.

## Notice

Folkestone and Hythe District Council is currently going through a process of Digital Transformation to facilitate a flexible working culture. A strategy for cloud based telecommunications infrastructure has now been approved, using Skype for Business (SfB) and the next steps are to design and procure a suitable omni channel contact centre. The expectation is that the hosted solution will: Provide an affordable replacement for the ageing and end-of-life Alcatel system; Support mobile and flexible working by bringing together telephony, video conferencing and instant messaging; Provide functionality that moves with the user - accessible via a laptop, desktop, tablet or smart phone; Reduce the need for travel through the introduction of video conferencing and collaboration, resulting in reduced travel costs; Meet the future needs of FHDC by being agile, flexible and scalable, to meet changing business needs over the coming years; Allow federation and collaboration with other district and county councils, partner agencies and suppliers. Procurement via CCS Framework RM1045 Network Services (Lot 10 Integrated communications)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e15b7094-47e0-48fd-97e5-1a63c6bde89a |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Sep 2018 |
| Submission deadline | 28 Aug 2018 |
| Future notice date | Not specified |
| Award date | 18 Sep 2018 |
| Contract period | 5 Nov 2018 - 4 Nov 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £750,000 |
| Lots value | Not specified |
| Awards value | £703,312 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FOLKESTONE AND HYTHE DISTRICT COUNCIL |
| Locality | FOLKESTONE |
| Post town | Canterbury |
| Postcode | CT20 2QY |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ4 Kent |
| ITL 3 | TLJ44 East Kent |
| Local authority | Folkestone and Hythe |
| Electoral ward | Folkestone Central |
| Westminster constituency | Folkestone and Hythe |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GAMMA TELECOM |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 19 Sep 2018 at 14:07 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e15b7094-47e0-48fd-97e5-1a63c6bde89a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e15b7094-47e0-48fd-97e5-1a63c6bde89a
  19th September 2018 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.folkestone-hythe.gov.uk/your-council/council-information/contracting

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c95f15a1-7c18-4bd7-af47-1dfe4f964e39. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c95f15a1-7c18-4bd7-af47-1dfe4f964e39.json.