---
title: "MoJ Digital Service Desk"
ocid: "ocds-b5fd17-c967d272-de5d-4ce5-a77a-ac03b93d1e49"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c967d272-de5d-4ce5-a77a-ac03b93d1e49"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c967d272-de5d-4ce5-a77a-ac03b93d1e49.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c967d272-de5d-4ce5-a77a-ac03b93d1e49.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MINISTRY OF JUSTICE"
published: "2024-06-25"
---

# MoJ Digital Service Desk

Buyer: MINISTRY OF JUSTICE  
Current stage: Award  
OCID: ocds-b5fd17-c967d272-de5d-4ce5-a77a-ac03b93d1e49

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c967d272-de5d-4ce5-a77a-ac03b93d1e49)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-c967d272-de5d-4ce5-a77a-ac03b93d1e49.json)

## Summary

The Ministry of Justice has recently awarded a contract for the delivery of the MoJ Digital Service Desk, providing first-line IT support for all MoJ users. The contract, worth £35,144,585 GBP, was awarded through a selective procurement method, calling off from a framework agreement. The procurement process was completed, with the tender period ending on 28th May 2024. The contract is set to start on 4th June 2024 and run until 30th May 2029. The Ministry of Justice, based in London, England, was the buying organisation for this service, catering to technical support services.

This tender presents an opportunity for businesses in the technical support services sector. Companies that excel in providing helpdesk and support services, particularly those with large-scale capabilities like CGI IT UK LIMITED, who won the contract, would be well-suited to compete in similar tenders. The Ministry of Justice contract focuses on delivering IT support round-the-clock, 365 days a year, catering to a variety of locations worldwide, including the United Kingdom and European regions. Understanding the specifics of the procurement method, such as calling off from a framework agreement, is crucial for businesses looking to participate in similar selective procurement processes.

## Notice

Delivery of MoJ Digital Service Desk function, that provides first line IT support for all MoJ users, including answering queries, triaging incidents, and providing first contact resolution, 24/7, 365 days a year.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2db6dfb1-1416-4f34-9b75-4141ff142f38 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Jun 2024 |
| Submission deadline | 28 May 2024 |
| Future notice date | Not specified |
| Award date | 30 May 2024 |
| Contract period | 3 Jun 2024 - 30 May 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £35,144,585 |
| Lots value | Not specified |
| Awards value | £35,144,585 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MINISTRY OF JUSTICE |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 4PU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CGI IT |

## CPV Codes

### Divisions

- 71 - Architectural, construction, engineering and inspection services
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 71356300 - Technical support services
- 72253000 - Helpdesk and support services

## Release History

- 25 Jun 2024 at 10:11 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2db6dfb1-1416-4f34-9b75-4141ff142f38
- 25 Jun 2024 at 07:36 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2db6dfb1-1416-4f34-9b75-4141ff142f38

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2db6dfb1-1416-4f34-9b75-4141ff142f38
  25th June 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/5aad1769-b55f-4697-b55b-07f2e160b5c4
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c967d272-de5d-4ce5-a77a-ac03b93d1e49. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c967d272-de5d-4ce5-a77a-ac03b93d1e49.json.