---
title: "36187 CONTACT CENTRE"
ocid: "ocds-b5fd17-c97a4836-8f59-4c7a-8297-26a898f79e87"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c97a4836-8f59-4c7a-8297-26a898f79e87"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c97a4836-8f59-4c7a-8297-26a898f79e87.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c97a4836-8f59-4c7a-8297-26a898f79e87.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LEICESTER CITY COUNCIL"
published: "2025-09-17"
---

# 36187 CONTACT CENTRE

Buyer: LEICESTER CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-c97a4836-8f59-4c7a-8297-26a898f79e87

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## Summary

Leicester City Council recently completed a procurement process for the "36187 CONTACT CENTRE" contract, which focuses on taxi and passenger transport services across various regions of the United Kingdom, including the North East, North West, and London. This tender, classified under the CPV codes 60120000 and 60170000, was awarded on 21st July 2025 following a Mini Competition within the Council's Dynamic Purchasing System (DPS) PAN3059. The contract, valued at £5,811 GBP, will run from 29th July 2025 to 31st July 2028. Although this contract award marks the completion stage, the procurement was initiated via a tender process, and the main procurement category was services.

This tender represents a significant opportunity for businesses in the transport services industry, particularly those that can offer competitive taxi and vehicle hire services. Small and medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are well-suited to engage with such tenders, considering their suitability in the procurement process. The location spread across major regions in England provides a wide range of logistical opportunities, encouraging firms with operations throughout the country to participate and expand their service offerings by supporting public sector transportation needs.

## Notice

This contract is for the provision of XX transport services. It has been awarded following a Mini Competition under Council's Dynamic Purchasing System (DPS) PAN3059 - Passenger Transport Services.\r \r To find out more about this DPS and how to provide taxi services to the Council, please see Taxi firms tendering for contracts (leicester.gov.uk)\r Additional information: At the point of award, we arent seeking tenders.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/99448d1b-2ac5-4f12-b158-d8773dff6069 |
| Notice type | Award Notice |
| Procurement type | Dynamic |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Sep 2025 |
| Submission deadline | 21 Jul 2025 |
| Future notice date | Not specified |
| Award date | 20 Jul 2025 |
| Contract period | 28 Jul 2025 - 31 Jul 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £5,811 |
| Lots value | Not specified |
| Awards value | £5,825 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LEICESTER CITY COUNCIL |
| Locality | LEICESTER |
| Post town | Leicester |
| Postcode | LE5 0LH |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire |
| ITL 3 | TLF21 Leicester |
| Local authority | Leicester |
| Electoral ward | North Evington |
| Westminster constituency | Leicester East |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | AZOOM |

## CPV Codes

### Divisions

- 60 - Transport services (excl. Waste transport)

### Codes

- 60120000 - Taxi services
- 60170000 - Hire of passenger transport vehicles with driver

## Release History

- 17 Sep 2025 at 12:47 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/99448d1b-2ac5-4f12-b158-d8773dff6069
- 21 Jul 2025 at 11:36 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7051a60a-8b4c-43e7-b840-a3c0ba02388b
- 21 Jul 2025 at 10:48 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f621c3d0-f33a-4129-87f4-1c91bed4d58b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/99448d1b-2ac5-4f12-b158-d8773dff6069
  17th September 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/7051a60a-8b4c-43e7-b840-a3c0ba02388b
  21st July 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/f621c3d0-f33a-4129-87f4-1c91bed4d58b
  21st July 2025 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.leicester.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c97a4836-8f59-4c7a-8297-26a898f79e87. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c97a4836-8f59-4c7a-8297-26a898f79e87.json.