--- title: "Provision of Customer Service Excellence Accreditation" ocid: "ocds-b5fd17-c9c178da-adc9-11e6-9901-0019b9f3037b" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c9c178da-adc9-11e6-9901-0019b9f3037b" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c9c178da-adc9-11e6-9901-0019b9f3037b.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-c9c178da-adc9-11e6-9901-0019b9f3037b.json" source: "Contracts Finder" current_stage: "Tender" buyer: "CROWN COMMERCIAL SERVICE" published: "2016-11-18" --- # Provision of Customer Service Excellence Accreditation Buyer: CROWN COMMERCIAL SERVICE Current stage: Tender OCID: ocds-b5fd17-c9c178da-adc9-11e6-9901-0019b9f3037b [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c9c178da-adc9-11e6-9901-0019b9f3037b) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-c9c178da-adc9-11e6-9901-0019b9f3037b.json) ## Summary The procurement process, initiated by the Crown Commercial Service, seeks proposals for the "Provision of Customer Service Excellence Accreditation". This tender falls under the marketing services category, particularly focusing on certification services. The location for this contract encompasses the United Kingdom and several British Overseas Territories. Currently in the Tender stage, the deadline for submissions was earlier set for 10th August 2016, with the contract period commencing from 1st September 2016 and running until 30th August 2019. The procurement method is an open procedure, allowing a wide range of participants. This tender presents significant opportunities for businesses specialising in customer service improvement and accreditation, especially small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs). Companies with expertise in delivering training and consultancy services related to customer service excellence will find this contract particularly relevant. Engaging with this procurement will enable successful bidders to contribute to the creation of measurable service improvements for the Crown Commercial Service and its affiliates, enhancing their market reputation while securing a stable revenue stream over the contract duration. ## Notice HMPO holds CSE accreditation and has done so since 2008. UKVI holds accreditation since its first whole command assessment in 2015, which followed on from the initial building block approach to achieve command wide accreditation. Both commands underwent assessments in 2016 and following implementation of the new contract, the next round of assessments will be due in March 2017. Although this is a single procurement to result in a single contract, we require the commands to be treated separately for the purpose of assessment. The emphasis will be on progressing and retaining accreditation, demonstrating measurable service improvements that have meaning for the organisation. Additional information: Please note that the Contracts Finder document and ITT have been amended on 28th June 2016. This is as the procurement bid deadline has been extended. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/569028e4-0c13-411c-8842-f0f304e1cd8e | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 18 Nov 2016 | | Submission deadline | 10 Aug 2016 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 31 Aug 2016 - 30 Aug 2019 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | CROWN COMMERCIAL SERVICE | | Locality | LIVERPOOL | | Post town | Liverpool | | Postcode | L3 9PP | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD7 Merseyside | | ITL 3 | TLD72 Liverpool | | Local authority | Liverpool | | Electoral ward | City Centre North | | Westminster constituency | Liverpool Riverside | | Delivery location | Not specified | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79132000 - Certification services - 79342000 - Marketing services ## Release History - 18 Nov 2016 at 20:17 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/569028e4-0c13-411c-8842-f0f304e1cd8e ## Documents - https://www.contractsfinder.service.gov.uk/Notice/569028e4-0c13-411c-8842-f0f304e1cd8e 16th June 2016 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/5431f1cf-2c1a-41c9-85f7-96254866699c Annex 3 - Service Specification Security - https://www.contractsfinder.service.gov.uk/Notice/Attachment/dc31f283-495f-459e-874f-cfa85152d3e7 Annex 2 - Home Office T+S Policy - https://www.contractsfinder.service.gov.uk/Notice/Attachment/69c9f5ba-e4f9-43d3-9d93-4bd3dc0def8f Revised Contracts Finder Advertisement Final - https://www.contractsfinder.service.gov.uk/Notice/Attachment/db1dae61-aa99-4d47-9089-78678c100a23 Appendix B - Statement of Requirements - https://www.contractsfinder.service.gov.uk/Notice/Attachment/131c3763-fa4a-4620-a073-1c08f259215a Appendix E - Price Schedule - https://www.contractsfinder.service.gov.uk/Notice/Attachment/93419cfb-db3a-4013-b478-277fd32ac96f Annex 1 - Office Locations - https://www.contractsfinder.service.gov.uk/Notice/Attachment/ccf05af5-c3a2-4490-b1c3-c91f4520c6d5 Appendix C - Terms and Conditions - https://www.contractsfinder.service.gov.uk/Notice/Attachment/8b3acf33-f937-40dd-b48d-e60e8f4ccd2d Revised Invitation To Tender Document Final - https://www.contractsfinder.service.gov.uk/Notice/Attachment/bf95a75d-74fe-468b-b4f8-046e3d73dc52 Appendix A - Terms of Participation - https://www.contractsfinder.service.gov.uk/Notice/Attachment/5435cba8-0299-4618-922f-b8472e518990 Appendix D - Response Guidance ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c9c178da-adc9-11e6-9901-0019b9f3037b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c9c178da-adc9-11e6-9901-0019b9f3037b.json.