---
title: "Housing Ombudsman IT Helpdesk support"
ocid: "ocds-b5fd17-c9d4cc9e-2dbd-40cd-9cc7-7aacbf636530"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c9d4cc9e-2dbd-40cd-9cc7-7aacbf636530"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c9d4cc9e-2dbd-40cd-9cc7-7aacbf636530.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c9d4cc9e-2dbd-40cd-9cc7-7aacbf636530.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HOUSING OMBUDSMAN SERVICE"
published: "2017-01-25"
---

# Housing Ombudsman IT Helpdesk support

Buyer: HOUSING OMBUDSMAN SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-c9d4cc9e-2dbd-40cd-9cc7-7aacbf636530

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c9d4cc9e-2dbd-40cd-9cc7-7aacbf636530)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-c9d4cc9e-2dbd-40cd-9cc7-7aacbf636530.json)

## Summary

The Housing Ombudsman Service in London has awarded a contract for IT Helpdesk support under the GCloud framework, focusing on services that address the procurement needs for third-party software and infrastructure support. The contract is valued at £28,680 and is classified under the category of IT services (CPV 72000000). The procurement process reached the award stage on 21st November 2016, following a tender period that ended on 15th November 2016. The contract is effective from 22nd November 2016 and will run until 20th November 2018.

This awarded contract presents significant opportunities for businesses in the IT services sector, particularly those specialising in helpdesk support and software infrastructure. Companies that are small and medium-sized enterprises (SMEs) are especially well-positioned to compete for similar future tenders, as indicated by the suitability classification of this procurement. Engaging in contracts related to digital and IT services can enhance their portfolio and customer base, fostering substantial business growth.

## Notice

This is a GCloud Call Off contract Award Notice covering the procurement by the Ombudsman for HelpDesk services for its 3rd Party software and infrastructure support

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/35f87387-b27f-4e7f-bfbf-9baaa5f8497a |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Jan 2017 |
| Submission deadline | 15 Nov 2016 |
| Future notice date | Not specified |
| Award date | 21 Nov 2016 |
| Contract period | 22 Nov 2016 - 20 Nov 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £27,840 |
| Lots value | Not specified |
| Awards value | £28,680 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HOUSING OMBUDSMAN SERVICE |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 9GE |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Blackwall & Cubitt Town |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PCS BUSINESS SYSTEMS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 25 Jan 2017 at 16:04 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/35f87387-b27f-4e7f-bfbf-9baaa5f8497a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/35f87387-b27f-4e7f-bfbf-9baaa5f8497a
  25th January 2017 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/c060a95c-6f2f-4c1b-9d37-7450c3b4c29b
  GCloud Call Off Contract
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/e9dcce99-c6d0-4c9e-8dad-c88c18c0cc06
  GCloud Helpdesk contract

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c9d4cc9e-2dbd-40cd-9cc7-7aacbf636530. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c9d4cc9e-2dbd-40cd-9cc7-7aacbf636530.json.