---
title: "Desktop Support of Library Public Network equipment"
ocid: "ocds-b5fd17-c9da62a0-adc8-11e6-9901-0019b9f3037b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c9da62a0-adc8-11e6-9901-0019b9f3037b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c9da62a0-adc8-11e6-9901-0019b9f3037b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c9da62a0-adc8-11e6-9901-0019b9f3037b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LONDON BOROUGH OF RICHMOND UPON THAMES"
published: "2016-11-18"
---

# Desktop Support of Library Public Network equipment

Buyer: LONDON BOROUGH OF RICHMOND UPON THAMES  
Current stage: Award  
OCID: ocds-b5fd17-c9da62a0-adc8-11e6-9901-0019b9f3037b

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-c9da62a0-adc8-11e6-9901-0019b9f3037b.json)

## Summary

The London Borough of Richmond upon Thames is conducting a public procurement process for the contract titled "Desktop Support of Library Public Network equipment." This initiative falls under the services industry category, with a focus on helpdesk and support services. The procurement stage is currently at the Award phase, as the contract was awarded on 16th September 2015. The contract period commenced on 1st September 2015 and extends until 31st August 2017. The services required involve managing desktop support across 12 library sites in London, with the contractor expected to provide both remote and on-site assistance as needed.

This tender presents a valuable opportunity for businesses specialising in IT support, helpdesk services, and network management. Companies that offer systems support and computer support services would be particularly well-suited to engage in future tenders of a similar nature. The requirement for a centralised helpdesk indicates a need for firms capable of providing robust customer service and technical support, which can drive business growth in the public sector contracting space.

## Notice

London Borough of Richmond is seeking a Service Desk to manage desktop support of Library Public Network devices. The Contractor is required to provide remote support to public devices across 12 sites, with onsite support at no additional cost when required. The Contractor may also be asked to provide a centralised helpdesk to provide a "one-stop" contact point for Library staff for Public Network devices. This would require them to log and monitor calls with third party suppliers, only closing them once the underlying issue is resolved. The Contractor may also be asked on occasion to provide additional services on a call-off basis.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ff07ec14-3551-49fe-ae40-ef5cca41522e |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Nov 2016 |
| Submission deadline | 3 Aug 2015 |
| Future notice date | Not specified |
| Award date | 15 Sep 2015 |
| Contract period | 31 Aug 2015 - 31 Aug 2017 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £49,200 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF RICHMOND UPON THAMES |
| Locality | TWICKENHAM |
| Post town | Twickenham |
| Postcode | TW1 3BZ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI7 Outer London - West and North West |
| ITL 3 | TLI75 Hounslow and Richmond upon Thames |
| Local authority | Richmond upon Thames |
| Electoral ward | Twickenham Riverside |
| Westminster constituency | Twickenham |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ONLINE SUPPORT COMPUTING |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72253000 - Helpdesk and support services
- 72253200 - Systems support services
- 72315100 - Data network support services
- 72610000 - Computer support services

## Release History

- 18 Nov 2016 at 20:17 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ff07ec14-3551-49fe-ae40-ef5cca41522e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ff07ec14-3551-49fe-ae40-ef5cca41522e
  16th September 2015 - Awarded contract notice on Contracts Finder
- https://www.londontenders.org/procontract/supplier.nsf/frm_opportunity?OpenForm&contract_id=CONTRACT-9YLK-2GVGWT
  Provider contract link

## Notice URLs

- https://www.londontenders.org/procontract/supplier.nsf

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c9da62a0-adc8-11e6-9901-0019b9f3037b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c9da62a0-adc8-11e6-9901-0019b9f3037b.json.