---
title: "Service Desk Tool Renewal GLD"
ocid: "ocds-b5fd17-c9eec648-695a-45cb-9a70-8c000df39b60"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c9eec648-695a-45cb-9a70-8c000df39b60"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c9eec648-695a-45cb-9a70-8c000df39b60.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c9eec648-695a-45cb-9a70-8c000df39b60.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CPS"
published: "2017-10-12"
---

# Service Desk Tool Renewal GLD

Buyer: CPS  
Current stage: Award  
OCID: ocds-b5fd17-c9eec648-695a-45cb-9a70-8c000df39b60

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## Summary

The procurement process titled "Service Desk Tool Renewal GLD" was initiated by the Crown Prosecution Service (CPS) to renew its IT service desk facilities under the G-Cloud 5 Framework agreement, specifically Lot 4 for Specialist Cloud Services. The tender involved the provision of helpdesk and support services, with a contract value of £132,700. The procurement process followed a selective method and was completed with the award date of 30th July 2015, and the contract was in effect until 29th July 2017. The services were specifically located in London, with the buyer's address at One Kemble St, WC2B 4TS.

This tender presents substantial opportunities for businesses in the IT service management sector, especially for small and medium-sized enterprises (SMEs) that specialise in cloud support services. Companies that are proficient in service management, software support, and helpdesk functions would be well-suited to compete in similar future procurements, taking advantage of the growing demand for cloud-based services in public procurement.

## Notice

GLD needed to renew IT service desk facilities under the G-Cloud 5 Framework agreement RM 1557v lot no 4. Lot title: Specialist Cloud Services Short description The provision of Cloud support services including but not limited to: Specialist cloud services: - Service Management - Software Support - Helpdesk

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b2cecdca-1154-448f-bdc0-7f659ff3450e |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Oct 2017 |
| Submission deadline | 23 Jul 2015 |
| Future notice date | Not specified |
| Award date | 29 Jul 2015 |
| Contract period | 29 Jul 2015 - 29 Jul 2017 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £132,700 |
| Lots value | Not specified |
| Awards value | £132,700 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CPS |
| Locality | LONDON |
| Post town | Central London |
| Postcode | WC2B 4TS |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72253000 - Helpdesk and support services

## Release History

- 12 Oct 2017 at 09:59 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b2cecdca-1154-448f-bdc0-7f659ff3450e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b2cecdca-1154-448f-bdc0-7f659ff3450e
  12th October 2017 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c9eec648-695a-45cb-9a70-8c000df39b60. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c9eec648-695a-45cb-9a70-8c000df39b60.json.