---
title: "IMA Case Management System and CRM"
ocid: "ocds-b5fd17-c9fb4196-8c9f-4ea2-82ec-4b9736feaf2e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c9fb4196-8c9f-4ea2-82ec-4b9736feaf2e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c9fb4196-8c9f-4ea2-82ec-4b9736feaf2e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c9fb4196-8c9f-4ea2-82ec-4b9736feaf2e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MINISTRY OF JUSTICE"
published: "2022-08-04"
---

# IMA Case Management System and CRM

Buyer: MINISTRY OF JUSTICE  
Current stage: Award  
OCID: ocds-b5fd17-c9fb4196-8c9f-4ea2-82ec-4b9736feaf2e

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## Summary

The procurement process involves the Ministry of Justice, seeking proposals for the "IMA Case Management System and CRM," which falls under the content management software category. The contract, valued at £240,000, is to provide support and maintenance services for Dynamics 365 Customer Services. The procurement method used was selective, executed through a call-off from a framework agreement, with the tender period concluding on 6 June 2022. The contract commenced on 14 July 2022 and will run until 13 July 2024, based in London, United Kingdom.

This tender presents opportunities for businesses specialising in software support and maintenance, particularly those with expertise in Dynamics 365. As the contract is awarded and active, there is potential for companies to collaborate with the Ministry of Justice in further service delivery or related projects. Larger firms may be well-suited to engage due to the complexity of the requirements, although the framework could also support sub-contracting opportunities for smaller service providers.

## Notice

Provision of a Case Management Support and Maintenance Service for Dynamics 365 Customer Services

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3bc7db69-3328-447a-9d90-443af15c7c0f |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Aug 2022 |
| Submission deadline | 6 Jun 2022 |
| Future notice date | Not specified |
| Award date | 5 Jun 2022 |
| Contract period | 13 Jul 2022 - 13 Jul 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £240,000 |
| Lots value | Not specified |
| Awards value | £240,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MINISTRY OF JUSTICE |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 4PU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HITACHI SOLUTIONS EUROPE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48783000 - Content management software package

## Release History

- 4 Aug 2022 at 11:40 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3bc7db69-3328-447a-9d90-443af15c7c0f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3bc7db69-3328-447a-9d90-443af15c7c0f
  4th August 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c9fb4196-8c9f-4ea2-82ec-4b9736feaf2e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c9fb4196-8c9f-4ea2-82ec-4b9736feaf2e.json.