---
title: "Provision of Library, Concierge/Customer Service and FM Services - AWARD"
ocid: "ocds-b5fd17-c9fb523a-0fcf-4fd6-a1d0-0954216c9c95"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-c9fb523a-0fcf-4fd6-a1d0-0954216c9c95"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-c9fb523a-0fcf-4fd6-a1d0-0954216c9c95.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-c9fb523a-0fcf-4fd6-a1d0-0954216c9c95.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THE UNIVERSITY OF WARWICK"
published: "2018-12-03"
---

# Provision of Library, Concierge/Customer Service and FM Services - AWARD

Buyer: THE UNIVERSITY OF WARWICK  
Current stage: Award  
OCID: ocds-b5fd17-c9fb523a-0fcf-4fd6-a1d0-0954216c9c95

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-c9fb523a-0fcf-4fd6-a1d0-0954216c9c95)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-c9fb523a-0fcf-4fd6-a1d0-0954216c9c95.json)

## Summary

The procurement process involved the University of Warwick, which has recently awarded a contract for the "Provision of Library, Concierge/Customer Service and FM Services". This is classified under the Building and Facilities Management Services industry category, with the contract set to commence on 1st February 2019 and concluding on 31st January 2021. The tender was initiated through an open procedure, with a minimum value of £200,000 and a total estimated contract value of £400,000. The tender period ended on 7th August 2018, and delivery will take place at the University's main campus in Coventry, West Midlands.

This tender provides a significant opportunity for businesses specialising in library management and facilities management services, particularly those that are SMEs. Companies that offer concierge and customer service solutions may find this tender particularly beneficial, as the contract aims to enhance the University of Warwick's library services, including overnight opening. The involvement of a large supplier, Reassurance Security Services Ltd, highlights the competitive landscape, presenting a chance for well-suited firms to establish partnerships or enhance their service offerings within this market sector.

## Notice

This tender is a re-procurement exercise for the provision of Library, Concierge, Customer Service and Facilities Management Services in support of the University of Warwick Library: Overnight 24 Hour Opening. This contract shall be for an initial period of 2 year(s) with an option to extend for up to a further 1 year. Please refer to http://in-tendhost.co.uk/universityofwarwick for further information. You will be able to download the full tender documents from this site. Any queries in relation to this requirement should be directed to the University of Warwick via the correspondence functionality of the In-tend system. Failure to do so may result in queries being excluded from the procedure. The University of Warwick is not a contracting authority for the purposes of the Public Contracts Regulations 2015 (as amended) and its procurement activities are not subject to the Public Contracts Regulations 2015 or the obligations under the European Public Procurement Directives, including the European Remedies Directive. Advertisement of any contract in the Official Journal of the European Union or Contracts Finder is at the sole discretion of the University and is undertaken on a voluntary basis with no implied obligation to comply with the procurement legislation.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9db712d5-c824-42a1-bb8c-5198faaa01ea |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Dec 2018 |
| Submission deadline | 7 Aug 2018 |
| Future notice date | Not specified |
| Award date | 3 Dec 2018 |
| Contract period | 1 Feb 2019 - 31 Jan 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £400,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE UNIVERSITY OF WARWICK |
| Locality | WEST MIDLANDS |
| Post town | Coventry |
| Postcode | CV4 7AL |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG33 Coventry |
| Local authority | Coventry |
| Electoral ward | Wainbody |
| Westminster constituency | Coventry South |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | REASSURANCE SECURITY SERVICES |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 92 - Recreational, cultural and sporting services

### Codes

- 79993000 - Building and facilities management services
- 79993100 - Facilities management services
- 79995000 - Library management services
- 92500000 - Library, archives, museums and other cultural services
- 92511000 - Library services

## Release History

- 3 Dec 2018 at 11:24 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9db712d5-c824-42a1-bb8c-5198faaa01ea

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/9db712d5-c824-42a1-bb8c-5198faaa01ea
  3rd December 2018 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://in-tendhost.co.uk/universityofwarwick

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-c9fb523a-0fcf-4fd6-a1d0-0954216c9c95. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-c9fb523a-0fcf-4fd6-a1d0-0954216c9c95.json.