---
title: "Service Desk Service 21/22"
ocid: "ocds-b5fd17-ca093c80-2530-4bb6-b55f-cabcea97a01c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ca093c80-2530-4bb6-b55f-cabcea97a01c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ca093c80-2530-4bb6-b55f-cabcea97a01c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ca093c80-2530-4bb6-b55f-cabcea97a01c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "OFSTED"
published: "2022-03-03"
---

# Service Desk Service 21/22

Buyer: OFSTED  
Current stage: Award  
OCID: ocds-b5fd17-ca093c80-2530-4bb6-b55f-cabcea97a01c

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-ca093c80-2530-4bb6-b55f-cabcea97a01c)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-ca093c80-2530-4bb6-b55f-cabcea97a01c.json)

## Summary

The procurement process involves OFSTED as the buying organisation, seeking services through the tender titled "Service Desk Service 21/22" under the IT services category. This contracting process was finalised, having reached the award stage, with the contract awarded to CGI IT UK Ltd for a total value of £456,666. The contract period runs from 1 April 2021 to 31 March 2023, following a selective procurement method via a call-off from the Crown Commercial Services G-Cloud 12 Framework Agreement. The tender period ended on 1 March 2021.

This tender presents significant opportunities for businesses looking to expand in the IT services sector, particularly those specialising in service desk support and management. Companies, particularly SMEs, that can deliver reliable and scalable IT solutions would be well-positioned to compete in similar future contracts, showcasing their strengths in customer service and technical capability to meet the needs of governmental organisations.

## Notice

Please note that this contract has already been awarded and that this contract is being published for transparency purposes only. Call Off from Crown Commercial Services G-Cloud 12 Framework Agreement (RM1557.12) This contract is for the provision of Service Desk as a Service 1 April 2021 for the 31 March 2022.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/91b5a5e6-1d53-475a-80cd-26c5123192fb |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Mar 2022 |
| Submission deadline | 1 Mar 2021 |
| Future notice date | Not specified |
| Award date | 26 Mar 2021 |
| Contract period | 31 Mar 2021 - 31 Mar 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £456,666 |
| Lots value | Not specified |
| Awards value | £456,666 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OFSTED |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M2 7BR |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Deansgate |
| Westminster constituency | Manchester Central |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CGI IT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 3 Mar 2022 at 14:54 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/91b5a5e6-1d53-475a-80cd-26c5123192fb

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/91b5a5e6-1d53-475a-80cd-26c5123192fb
  3rd March 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ca093c80-2530-4bb6-b55f-cabcea97a01c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ca093c80-2530-4bb6-b55f-cabcea97a01c.json.