---
title: "ITSM"
ocid: "ocds-b5fd17-ca391155-4b1b-4fad-a4c7-8749dcca2bcf"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ca391155-4b1b-4fad-a4c7-8749dcca2bcf"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ca391155-4b1b-4fad-a4c7-8749dcca2bcf.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ca391155-4b1b-4fad-a4c7-8749dcca2bcf.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UK EXPORT FINANCE"
published: "2025-03-31"
---

# ITSM

Buyer: UK EXPORT FINANCE  
Current stage: Award  
OCID: ocds-b5fd17-ca391155-4b1b-4fad-a4c7-8749dcca2bcf

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-ca391155-4b1b-4fad-a4c7-8749dcca2bcf.json)

## Summary

UK Export Finance has completed the procurement of an IT software package under the title "ITSM". The procurement falls within the services category for the industry, specifically dealing with IT software solutions (classification ID: 48517000). The delivery location for the contract is SW1A 2HQ London, with the process being managed by UK Export Finance located at 1 Horse Guards Road, London. The procurement method used was selective, facilitated through a call-off from a framework agreement. Key dates include the end of the tender period on 26th March 2025 and the contract period commencing on 27th March 2025, running until 26th March 2028. The total value of the contract is £326,700 GBP. The award was made on 26th March 2025 to Halo Service Solutions, a small and medium-sized enterprise (SME) based in Falkirk.

This tender presents significant growth opportunities for businesses specialising in IT software solutions, particularly those already positioned within existing framework agreements. SMEs and VCSEs are encouraged to engage with such procurement processes given their suitability criteria. The contract's substantial duration spanning three years provides a stable avenue for business growth and sustained collaboration. Businesses with expertise in delivering IT service management solutions can benefit greatly from the structured long-term partnership and financial investment offered by UK Export Finance.

## Notice

ITSM for UKEF

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b75992a1-024c-47ee-b7fc-9feb58e21416 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Mar 2025 |
| Submission deadline | 26 Mar 2025 |
| Future notice date | Not specified |
| Award date | 26 Mar 2025 |
| Contract period | 27 Mar 2025 - 26 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £326,700 |
| Lots value | Not specified |
| Awards value | £326,700 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UK EXPORT FINANCE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 2HQ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HALO SERVICE SOLUTIONS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48517000 - IT software package

## Release History

- 31 Mar 2025 at 08:59 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b75992a1-024c-47ee-b7fc-9feb58e21416

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b75992a1-024c-47ee-b7fc-9feb58e21416
  31st March 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ca391155-4b1b-4fad-a4c7-8749dcca2bcf. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ca391155-4b1b-4fad-a4c7-8749dcca2bcf.json.