---
title: "Independent Childrens Complaints Investigation"
ocid: "ocds-b5fd17-ca3d88c2-ab97-4235-9e8d-71e2ec8849ca"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ca3d88c2-ab97-4235-9e8d-71e2ec8849ca"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ca3d88c2-ab97-4235-9e8d-71e2ec8849ca.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ca3d88c2-ab97-4235-9e8d-71e2ec8849ca.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "COVENTRY CITY COUNCIL"
published: "2020-04-06"
---

# Independent Childrens Complaints Investigation

Buyer: COVENTRY CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-ca3d88c2-ab97-4235-9e8d-71e2ec8849ca

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## Summary

The procurement process titled "Independent Children's Complaints Investigation" is managed by Coventry City Council, aiming to establish a 'bank' of Independent Complaints Investigating Officers and associated roles. This service falls under the social work services category (CPV 85310000) and is located in the West Midlands, UK. The procurement stage is complete, with the contract period spanning from 1st October 2019 to 30th September 2024. The value of this contract is £165,000 and was awarded following a selective procurement method through a dynamic purchasing system, with the tender period having ended on 15th July 2019.

This tender presents significant opportunities for small and medium enterprises (SMEs) specialising in social care services and complaints investigation processes. Businesses with expertise in handling complaints for children and young people, or those experienced in statutory investigations and local authority services, would be ideally suited to engage in this contract. Furthermore, this could lead to further collaborations and contracts within the public sector as the need for such services remains prevalent in local councils across the UK.

## Notice

In line with the 'Getting the Best from Complaints Social Care Complaints and Representations for Children, Young People and Others' guidance Coventry City Council recognises a good procedure ensures that children and young people who make representations should have their concerns swiftly resolved, and, wherever possible, by the people who provide the service locally. The purpose of this procurement is to recruit a 'bank' of Independent Complaints Investigating Officers, Independent Persons, Independent Chairs of Review Panels and Review Panellists who will undertake, in line with statutory guidance for local authority children's services representations and complaints procedures, a Stage 2 investigation or Stage 3 review panel. The procurement documents are available for unrestricted and full direct access, free of charge, at www.cswjets.co.uk

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a33c6c61-63b5-4ae2-9fa5-0c9b0bfcfb33 |
| Notice type | Award Notice |
| Procurement type | Dynamic |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a dynamic purchasing system |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Apr 2020 |
| Submission deadline | 15 Jul 2019 |
| Future notice date | Not specified |
| Award date | 29 Sep 2019 |
| Contract period | 30 Sep 2019 - 30 Sep 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £165,000 |
| Lots value | Not specified |
| Awards value | £4,072 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | COVENTRY CITY COUNCIL |
| Locality | COVENTRY |
| Post town | Coventry |
| Postcode | CV1 5RR |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG33 Coventry |
| Local authority | Coventry |
| Electoral ward | St Michael's |
| Westminster constituency | Coventry South |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 2 |
| Supplier names | DEBRA JOHNSON; SUZANNE GIBBON |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85310000 - Social work services

## Release History

- 6 Apr 2020 at 09:02 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a33c6c61-63b5-4ae2-9fa5-0c9b0bfcfb33

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/a33c6c61-63b5-4ae2-9fa5-0c9b0bfcfb33
  6th April 2020 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ca3d88c2-ab97-4235-9e8d-71e2ec8849ca. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ca3d88c2-ab97-4235-9e8d-71e2ec8849ca.json.