--- title: "Network maintenance and support service" ocid: "ocds-b5fd17-ca40df25-bb01-4ad1-a9c0-a2dcf9eb57b9" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ca40df25-bb01-4ad1-a9c0-a2dcf9eb57b9" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ca40df25-bb01-4ad1-a9c0-a2dcf9eb57b9.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-ca40df25-bb01-4ad1-a9c0-a2dcf9eb57b9.json" source: "Contracts Finder" current_stage: "Tender" buyer: "LEICESTERSHIRE POLICE" published: "2017-12-14" --- # Network maintenance and support service Buyer: LEICESTERSHIRE POLICE Current stage: Tender OCID: ocds-b5fd17-ca40df25-bb01-4ad1-a9c0-a2dcf9eb57b9 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-ca40df25-bb01-4ad1-a9c0-a2dcf9eb57b9) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-ca40df25-bb01-4ad1-a9c0-a2dcf9eb57b9.json) ## Summary The procurement process is led by Leicestershire Police, inviting tenders for a "Network maintenance and support service" under the computer support and consultancy services industry category. This two-year contract, which commences on 1st April 2018, includes an optional one-year extension. The tender is currently at the tender stage, with a submission deadline of 12th January 2018, and delivery is expected to span across the East Midlands region, covering 45 sites including Leicestershire, Rutland, Northamptonshire, Derbyshire, Lincolnshire, and Nottinghamshire. The procurement follows an open procedure, with a contract value estimated between £250,000 and £300,000. This tender offers significant opportunities for businesses involved in IT services, particularly those with experience in emergency service network support and maintenance. Companies specialising in computer network services, local and wide area network solutions, and those capable of providing 24/7 support and maintenance are well-positioned to compete. The requirement for comprehensive network design, maintenance, and performance monitoring indicates potential for growth for SMEs capable of delivering high-quality service in a competitive sector. ## Notice Leicestershire Police requires a network support and maintenance service to run for 2-years from 1.4.2018, with an option to extend on a one year plus one basis. Applicants must have current UK emergency service network support and maintenance experience. The network service comprises: 45 sites all within the East Midlands police region (Leicestershire & Rutland, Northamptonshire, Derbyshire, Lincolnshire and Nottinghamshire). The core WAN is based on GRE Tunnels metro Ethernet services, broadband and leased lines; A primary rate remote access service for additional small sites, remote workers and third-party support; * E3 and point to point links to local authorities and criminal justice partners; Current Dell switches, Cisco switches, routers and firewalls; Cisco Secure ACS and RSA ACE Server authentication services; SolarWinds Orion NPM, NCM and Netflow network management; AXIS video decoders and Siemens VOIP trunking; * LAN and WAN QoS Provision of network services for VMWare ESX and Citrix XEN virtual machine and Dell EMC virtual storage infrastructure. The required service: 24-hour, 365-day with 4-hour call to fix on all LAN and WAN equipment and directly supported services; Ensuring sufficient spares and stock availability to meet the SLA; Fault and call management for third-party systems and services, to include but not limited to Telco's, voice switch and other network service providers and information system providers; Initial network fault finding for third-party systems and services, to include but not limited to Telco's, voice switch and other network service providers and information system providers; Network help desk and support service; * Network performance and health check service including the virtual infrastructures; * Design, supply and installation of network and cabling services; Network security; * Maintenance of network documentation. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0fba0941-57a6-4966-9e25-6beaac51511e | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 14 Dec 2017 | | Submission deadline | 12 Jan 2018 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 13 Jan 2018 - 14 Jan 2018 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £300,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | LEICESTERSHIRE POLICE | | Locality | LEICESTERSHIRE | | Post town | Leicester | | Postcode | LE19 2BX | | Country | England | | ITL 1 | TLF East Midlands (England) | | ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire | | ITL 3 | TLF22 Leicestershire CC and Rutland | | Local authority | Blaby | | Electoral ward | Enderby | | Westminster constituency | South Leicestershire | | Delivery location | TLF East Midlands (England) | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72600000 - Computer support and consultancy services - 72610000 - Computer support services - 72700000 - Computer network services - 72710000 - Local area network services - 72720000 - Wide area network services ## Release History - 14 Dec 2017 at 13:30 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/0fba0941-57a6-4966-9e25-6beaac51511e ## Documents - https://www.contractsfinder.service.gov.uk/Notice/0fba0941-57a6-4966-9e25-6beaac51511e 14th December 2017 - Opportunity notice on Contracts Finder - https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=22376&B=BLUELIGHT Additional data - https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/30501 User / Company ## Notice URLs - http://www.leics.police.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ca40df25-bb01-4ad1-a9c0-a2dcf9eb57b9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ca40df25-bb01-4ad1-a9c0-a2dcf9eb57b9.json.