--- title: "Smart Card Production and Management Contract" ocid: "ocds-b5fd17-ca8dcf2b-9c1d-496c-9ba5-b78862fe0f37" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ca8dcf2b-9c1d-496c-9ba5-b78862fe0f37" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ca8dcf2b-9c1d-496c-9ba5-b78862fe0f37.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-ca8dcf2b-9c1d-496c-9ba5-b78862fe0f37.json" source: "Contracts Finder" current_stage: "Tender" buyer: "GLOUCESTERSHIRE COUNTY COUNCIL" published: "2017-07-05" --- # Smart Card Production and Management Contract Buyer: GLOUCESTERSHIRE COUNTY COUNCIL Current stage: Tender OCID: ocds-b5fd17-ca8dcf2b-9c1d-496c-9ba5-b78862fe0f37 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-ca8dcf2b-9c1d-496c-9ba5-b78862fe0f37) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-ca8dcf2b-9c1d-496c-9ba5-b78862fe0f37.json) ## Summary The Gloucestershire County Council is inviting tenders for the "Smart Card Production and Management Contract," which falls under the software package and information systems industry category. This procurement is currently in the Tender stage and is set to conclude on 7th August 2017. The contract, valued at £580,000, aims to secure a new system for managing ITSO smartcards and related services, with the contract period commencing on 30th September 2017 and running for five years. The services sought include data transfer, customer relationship management software, and production and distribution of smart cards, among others, to be delivered in the South West region of the United Kingdom. This tender presents significant opportunities for businesses specialising in software development, card production, and IT infrastructure services. Companies with experience in customer relationship management systems, data analytics, and smart card technology will find a strong fit for their capabilities within this procurement. As this initiative aims to support essential local transportation services and enhance the user experience for both the general public and transport staff, it is ideal for small and medium enterprises looking to expand their footprint in the public sector and contribute to sustainable public transport solutions. ## Notice Gloucestershire County Council is responsible for the local delivery of the English National Concessionary Transport Scheme, which includes a statutory duty to issue and manage ITSO smartcards/ smart media and the technical infrastructure to support operator ticketing systems. Smartcard / smart media technology is also used in the delivery of subsidised travel in areas such as H2S, social care, apprenticeships and job seekers. The Council's contract for a HOPS, CRM, online customer portal and card management bureau is due to end in December 2017 and must be replaced. The new solution should be cost effective and ensure the continuity and future development of smart card ticketing in Gloucestershire over the next five years. Specifically the Council is looking to purchase the following services: * Data Transfer / Transition to a new system; * Customer Relationship Management software system; * Online portal for ordering Smart Card / Media for use by general public and via Libraries or Transport Staff; * Commercial Smart Card / Smart Media; * Data Analytics; * Production of Smart Cards / Media; * Distribution of Smart Cards / Media; * Smart Card / Media support through a back-office system (HOPS); * Call centre; * Secure Smart Card / Media data exchange(ISAM); * Hosting Services; * Maintenance and Support as appropriate for the all the above services; * PCI DSS compliant payment mechanism; * System integration of all of the above services. Additional information: Access to documents is via "Supplying the Southwest " portal. To access the documents you will need to register on the portal.All queries, submission of tenders etc must come via our supplying the South West Portal. Please find below a link to the portal: https://procontract.due-north.com/Login/Index?ReturnUrl=%2fLogin%2fLogoutConfirmation N/a ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/45c74a35-80b9-4356-a848-f26a4be8d859 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 5 Jul 2017 | | Submission deadline | 7 Aug 2017 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 29 Sep 2017 - 29 Sep 2022 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £580,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | GLOUCESTERSHIRE COUNTY COUNCIL | | Locality | GLOUCESTER | | Post town | Gloucester | | Postcode | GL1 2TG | | Country | England | | ITL 1 | TLK South West (England) | | ITL 2 | TLK7 Gloucestershire and Wiltshire | | ITL 3 | TLK73 Gloucestershire CC | | Local authority | Gloucester | | Electoral ward | Westgate | | Westminster constituency | Gloucester | | Delivery location | TLK South West (England) | ## CPV Codes ### Divisions - 30 - Office and computing machinery, equipment and supplies except furniture and software packages - 48 - Software package and information systems ### Codes - 30162000 - Smart cards - 30163000 - Charge cards - 48000000 - Software package and information systems ## Release History - 5 Jul 2017 at 15:51 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/45c74a35-80b9-4356-a848-f26a4be8d859 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/45c74a35-80b9-4356-a848-f26a4be8d859 5th July 2017 - Opportunity notice on Contracts Finder ## Notice URLs - https://procontract.due-north.com/Login/Index?ReturnUrl=%2fLogin%2fLogoutConfirmation ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ca8dcf2b-9c1d-496c-9ba5-b78862fe0f37. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ca8dcf2b-9c1d-496c-9ba5-b78862fe0f37.json.