---
title: "Fault Reporting & Case Management System"
ocid: "ocds-b5fd17-ca91900e-02f5-4c24-a22f-ca520abd817f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ca91900e-02f5-4c24-a22f-ca520abd817f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ca91900e-02f5-4c24-a22f-ca520abd817f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ca91900e-02f5-4c24-a22f-ca520abd817f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "Bath and North East Somerset Council"
published: "2026-10-09"
---

# Fault Reporting & Case Management System

Buyer: Bath and North East Somerset Council  
Current stage: Award  
OCID: ocds-b5fd17-ca91900e-02f5-4c24-a22f-ca520abd817f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-ca91900e-02f5-4c24-a22f-ca520abd817f)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-ca91900e-02f5-4c24-a22f-ca520abd817f.json)

## Summary

Bath and North East Somerset Council procured a fault reporting and case management system, classified as software and information systems. This is a digital service for handling reports of faults and managing the resulting cases. The procurement lists a single item, with delivery in England. The council is the buying organisation; its address is in Keynsham. The requirement is relevant to software suppliers able to provide a system supporting fault-report intake and case management for a local authority.

The procurement is complete and was awarded to mySociety t/a SocietyWorks Ltd. The award date was 7 October 2026. The initial contract is valued at £117,300 excluding VAT, for a three-year term running from 31 October 2026 to 30 October 2029. One optional extension is available, valued at £39,100 excluding VAT; the stated total potential value, including that option, is £156,400 excluding VAT. The submission deadline was 6 October 2026. The procurement used a procedure described as “Other”; no more specific method or evaluation basis is recorded. It was a single-item procurement, with no separate lots described, and SMEs were considered suitable to take part.

The award demonstrates demand from Bath and North East Somerset Council for a fault-reporting and case-management system delivered as a managed software service. A credible competitor for a future requirement would need to provide a dependable digital route for residents or users to report faults, together with tools for the council to triage, track and manage cases through to resolution. The selected supplier’s success indicates that a specialist software provider can compete for this type of local-authority system; the procurement also identified SMEs as suitable participants. Suppliers should be able to show that their product supports practical case workflows and can be delivered for a council operating at the scale reflected by the initial multi-year contract and its optional extension.

## Notice

The total value of this contract's initial 36 month term is PS117,300 (ex VAT) The total value of this contract's initial 36 month term is PS140,760 (inc VAT) There is 1 extension available as follows: Optional extension 1 value is PS39,100 (ex VAT) The total potential contract value exclusive of VAT is PS156,400 (including all extension options) The total potential contract value inclusive of VAT is PS187,680 (including all extension options)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/82ac97d7-1249-451e-b18d-d185c75ee257 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Oct 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 7 Oct 2026 |
| Contract period | 31 Oct 2026 - 30 Oct 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £117,300 |
| Lots value | Not specified |
| Awards value | £117,300 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Bath and North East Somerset Council |
| Locality | KEYNSHAM |
| Postcode area | Bristol |
| Postcode | BS31 1FS |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK5 West of England |
| ITL 3 | TLK52 Bath & North East Somerset and South Gloucestershire |
| Local authority | Bath and North East Somerset |
| Electoral ward | Keynsham North |
| Westminster constituency | North East Somerset and Hanham |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | mySociety |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 9 Oct 2026 at 12:48 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/82ac97d7-1249-451e-b18d-d185c75ee257

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/82ac97d7-1249-451e-b18d-d185c75ee257
  9th October 2026 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.bathnes.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ca91900e-02f5-4c24-a22f-ca520abd817f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ca91900e-02f5-4c24-a22f-ca520abd817f.json.