---
title: "CP2775-26 Early Help Case Management Solution"
ocid: "ocds-b5fd17-ca9b2298-0bbc-4e08-8188-5a656255eee9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ca9b2298-0bbc-4e08-8188-5a656255eee9"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ca9b2298-0bbc-4e08-8188-5a656255eee9.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ca9b2298-0bbc-4e08-8188-5a656255eee9.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "Devon County Council"
published: "2026-08-06"
---

# CP2775-26 Early Help Case Management Solution

Buyer: Devon County Council  
Current stage: Award  
OCID: ocds-b5fd17-ca9b2298-0bbc-4e08-8188-5a656255eee9

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## Summary

Devon County Council procured an Early Help case management solution to support its statutory Early Help service. The system is intended to enable partnership working between internal and external education, health and social care professionals, delivering a universal offer for Early Help at levels 1 and 2. This is an information technology service covering software, implementation or support for case management. Delivery is for the council’s Early Help function in the South West of England, with the buying organisation based at County Hall in Exeter. The opportunity was identified as suitable for small and medium-sized enterprises and voluntary, community and social enterprises. Suppliers serving public-sector children’s, family, education, health or social care teams may find the requirement relevant.

The procurement is complete and was awarded through a direct award under NHS Shared Business Services SBS10256 Cloud Solutions 2, Lot 3: Cloud Support Services. The award decision was made on 4 June 2026 and the contract runs from 8 June 2026 to 31 March 2027. boxxe Limited was awarded the contract for £57,000 including the stated contract value. The tender description gives first-year costs of £55,300 and says that two 12-month extensions are available at £57,000 per annum. The tender submission deadline was 16 March 2026 at noon. The requirement was evaluated and awarded through the named cloud-support route rather than an open competition; the published outcome identifies boxxe Limited as the selected supplier.

For suppliers that did not win this procurement, the award demonstrates a defined public-sector requirement for a cloud-based case management solution supporting Early Help at levels 1 and 2. A credible competitor would need to provide reliable cloud support and a case-management platform suitable for coordinated work across education, health and social care professionals, including organisations outside the council. Relevant capability includes handling sensitive case information, supporting multi-agency workflows, enabling consistent records and helping practitioners deliver a universal service. Experience of public-sector or statutory children’s and family services would strengthen a future proposition, as would the ability to support internal council teams and external partners. The procurement also shows that Devon County Council can use an established cloud-support purchasing route and that smaller suppliers may be considered suitable.

## Notice

The Local Authority is statutorily required to meet the needs of the Early Help. This requirement involves partnership working with Education, Health and Social Care professionals both internal and external in order to deliver a universal offer for Early Help at level 1 and 2. A case management solution is required to meet this requirement. Year one costs PS55,300. 2 x 12 months contract extensions available at 57k per annum

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d01d8755-bb60-4c68-95a4-d2ef60b4987e |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Aug 2026 |
| Submission deadline | 16 Mar 2026 |
| Future notice date | Not specified |
| Award date | 4 Jun 2026 |
| Contract period | 8 Jun 2026 - 31 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £57,000 |
| Lots value | Not specified |
| Awards value | £57,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Devon County Council |
| Locality | EXETER |
| Postcode area | Exeter |
| Postcode | EX2 4QD |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK4 Devon |
| ITL 3 | TLK43 Devon CC |
| Local authority | Exeter |
| Electoral ward | Newtown and St Leonard's |
| Westminster constituency | Exeter |
| Delivery location | TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | boxxe Limited |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 6 Aug 2026 at 15:51 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d01d8755-bb60-4c68-95a4-d2ef60b4987e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d01d8755-bb60-4c68-95a4-d2ef60b4987e
  6th August 2026 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.devon.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ca9b2298-0bbc-4e08-8188-5a656255eee9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ca9b2298-0bbc-4e08-8188-5a656255eee9.json.