---
title: "CA9057 - Out of Hours Customer Contact Service"
ocid: "ocds-b5fd17-caa00f8c-782f-4ba1-a861-8c2f41488700"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-caa00f8c-782f-4ba1-a861-8c2f41488700"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-caa00f8c-782f-4ba1-a861-8c2f41488700.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-caa00f8c-782f-4ba1-a861-8c2f41488700.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "KARBON HOMES"
published: "2021-11-16"
---

# CA9057 - Out of Hours Customer Contact Service

Buyer: KARBON HOMES  
Current stage: Award  
OCID: ocds-b5fd17-caa00f8c-782f-4ba1-a861-8c2f41488700

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-caa00f8c-782f-4ba1-a861-8c2f41488700)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-caa00f8c-782f-4ba1-a861-8c2f41488700.json)

## Summary

Karbon Homes is seeking suppliers for their "CA9057 - Out of Hours Customer Contact Service" project, classified under the call centre category (CPV code: 79512000). The tender, which is currently in the Award stage, was published on 18th July 2021 and has a total contract value of £260,000. The tender period has concluded, with submissions having been accepted until 8th November 2021. The contract duration is from 8th November 2021 to 7th November 2024, and delivery addresses include locations across the United Kingdom and overseas territories.

This tender presents a significant opportunity for small and medium-sized enterprises (SMEs) specializing in call centre services, as Karbon Homes aims to enhance their customer support. Businesses that provide effective after-hours contact services or have experience in similar contracts would be particularly well-positioned to compete. Suppliers should prepare to demonstrate their capabilities in servicing diverse geographical locations and their commitment to quality customer interactions.

## Notice

Out of Hours Customer Contact Service\ \ To access this competition: \ \ Registered:\ Login to https://suppliers.multiquote.com and view the opportunity CA9057.\ \ Not registered:\ Visit https://suppliers.multiquote.com then register and quote CA9057 as the reason for registration. \ \ Any queries please contact MultiQuote on 0151 482 9230.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ae982eb9-6a9a-4786-82f0-505743798fb9 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Works |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Nov 2021 |
| Submission deadline | 8 Nov 2021 |
| Future notice date | Not specified |
| Award date | 18 Jul 2021 |
| Contract period | 8 Nov 2021 - 7 Nov 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £260,000 |
| Lots value | Not specified |
| Awards value | £272,270 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | KARBON HOMES |
| Locality | NEWCASTLE |
| Post town | Newcastle upon Tyne |
| Postcode | NE12 8EG |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | North Tyneside |
| Electoral ward | Longbenton & Benton |
| Westminster constituency | Newcastle upon Tyne North |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GO-CENTRIC |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 16 Nov 2021 at 13:39 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ae982eb9-6a9a-4786-82f0-505743798fb9
- 18 Jul 2021 at 21:58 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/ae982eb9-6a9a-4786-82f0-505743798fb9

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ae982eb9-6a9a-4786-82f0-505743798fb9
  18th July 2021 - Opportunity notice on Contracts Finder

## Notice URLs

- https://suppliers.multiquote.com

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-caa00f8c-782f-4ba1-a861-8c2f41488700. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-caa00f8c-782f-4ba1-a861-8c2f41488700.json.