---
title: "Friends & Family Test (FFT)"
ocid: "ocds-b5fd17-cab22aa0-f1a9-4518-825a-0cf2811488d5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-cab22aa0-f1a9-4518-825a-0cf2811488d5"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-cab22aa0-f1a9-4518-825a-0cf2811488d5.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-cab22aa0-f1a9-4518-825a-0cf2811488d5.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NORFOLK AND NORWICH UNIVERSITY HOSPITALS NHS FOUNDATION TRUST"
published: "2025-06-23"
---

# Friends & Family Test (FFT)

Buyer: NORFOLK AND NORWICH UNIVERSITY HOSPITALS NHS FOUNDATION TRUST  
Current stage: Award  
OCID: ocds-b5fd17-cab22aa0-f1a9-4518-825a-0cf2811488d5

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## Summary

The Norfolk and Norwich University Hospitals NHS Foundation Trust has concluded the award stage of a selective procurement process for the "Friends & Family Test (FFT)" service, which falls under the Survey analysis services category. This initiative aims to enable the Trusts in Norfolk to meet regulatory requirements and systematically gather feedback. The procurement was executed via a call-off from a framework agreement, with the contract active from 1st April 2025 until 7th April 2028. The awarded contract has a value of £95,522 and is located in the East of England, specifically in Norwich, NR4 7UY.

This tender provides substantial business growth opportunities primarily for large-scale suppliers like CIVICA UK LIMITED, which secured the contract. Companies adept in providing organised and timely feedback solutions and meeting specific regulatory standards are well-positioned to vie for such tenders. Though unsuitable for SMEs or VCSEs, the nature of the service offers a potential for scalable technology and comprehensive customer engagement strategies, appealing to firms with established capability in healthcare service provision.

## Notice

For the provision of a Service that enables the Norfolk and Norwich University Hospital NHS Foundation Trust, The Queen Elizabeth Hospital NHS Foundation Trust and Norfolk Community Health and Care NHS Trust to meet their Friends and Family Test (FFT) regulatory requirements and to collect and act upon feedback from patients, visitors and carers in a consistent, organised and timely manner.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8bc0379d-2e7f-4156-baf2-1c40470dda8e |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Jun 2025 |
| Submission deadline | 31 Mar 2025 |
| Future notice date | Not specified |
| Award date | 12 Feb 2025 |
| Contract period | 31 Mar 2025 - 7 Apr 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £95,522 |
| Lots value | Not specified |
| Awards value | £95,522 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORFOLK AND NORWICH UNIVERSITY HOSPITALS NHS FOUNDATION TRUST |
| Locality | NORWICH |
| Post town | Norwich |
| Postcode | NR4 7UY |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH53 Breckland and South Norfolk |
| Local authority | South Norfolk |
| Electoral ward | Cringleford |
| Westminster constituency | South Norfolk |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CIVICA |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79311300 - Survey analysis services

## Release History

- 23 Jun 2025 at 09:52 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8bc0379d-2e7f-4156-baf2-1c40470dda8e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/8bc0379d-2e7f-4156-baf2-1c40470dda8e
  23rd June 2025 - Awarded contract notice on Contracts Finder

## Provenance

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