---
title: "The provision of Payment and Merchant Acquring Services"
ocid: "ocds-b5fd17-cab37a15-9dab-4933-b94f-730db7c1d986"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-cab37a15-9dab-4933-b94f-730db7c1d986"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-cab37a15-9dab-4933-b94f-730db7c1d986.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-cab37a15-9dab-4933-b94f-730db7c1d986.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BRISTOL CITY COUNCIL"
published: "2020-10-05"
---

# The provision of Payment and Merchant Acquring Services

Buyer: BRISTOL CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-cab37a15-9dab-4933-b94f-730db7c1d986

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## Summary

Bristol City Council is seeking suppliers for the "Provision of Payment and Merchant Acquiring Services" under an open procurement method. This project falls under the banking services category and is located in the South West region of the United Kingdom. The contract, valued at £5,000,000, commenced on 15th September 2020 and will run until 31st March 2026. The tender period closed on 16th March 2020, and the award was announced on 5th October 2020, with Civica UK Ltd being the selected supplier.

This contract presents significant opportunities for businesses in the financial technology and payment processing sectors, particularly those capable of providing comprehensive payment solutions. Companies that specialise in automated and online payment services, direct debits, and card payment processing will find this tender particularly relevant. Small and medium-sized enterprises (SMEs) are encouraged to participate, as the buyer values suppliers that can offer innovative and scalable solutions to enhance Bristol City Council's payment systems.

## Notice

Bristol City Council sought a comprehensive income payment solution including a payment service provider (PSP) and Merchant Acquirer (MA). At Bristol City Council we have a desire to rationalise our contractual and technological landscape. We have some other payment systems that which we would potentially replace with the new solution when they reach end of contract. These include Merchant Acquirer services for car parks, library kiosks and face to face payments in our customer service point. The system must be able to be scalable in order to take on these and possibly other additional payment types, at later dates during the life of the contract. The core of the PSP solution will provide the following payment services allowing citizens to pay for a wide variety of Council products, bills, fines and services: - automated telephone payment service, - voice telephone payment service, - online payments digital service, - direct debits managed service, - paperless direct debit mandate digital service, - card payment processing including Merchant Acquirer, - chip and pin payments service.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9d95e189-3d55-4303-84ea-88c38a096df8 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Oct 2020 |
| Submission deadline | 16 Mar 2020 |
| Future notice date | Not specified |
| Award date | 14 Sep 2020 |
| Contract period | 11 Oct 2020 - 31 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £5,000,000 |
| Lots value | Not specified |
| Awards value | £5,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BRISTOL CITY COUNCIL |
| Locality | BRISTOL |
| Post town | Bristol |
| Postcode | BS1 5TR |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK5 West of England |
| ITL 3 | TLK51 Bristol, City of |
| Local authority | Bristol, City of |
| Electoral ward | Hotwells and Harbourside |
| Westminster constituency | Bristol Central |
| Delivery location | TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CIVICA |

## CPV Codes

### Divisions

- 66 - Financial and insurance services

### Codes

- 66110000 - Banking services

## Release History

- 5 Oct 2020 at 10:34 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9d95e189-3d55-4303-84ea-88c38a096df8

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/9d95e189-3d55-4303-84ea-88c38a096df8
  5th October 2020 - Awarded contract notice on Contracts Finder
- https://procontract.due-north.com/Advert?advertId=78b5d9e5-b649-ea11-80ff-005056b64545
  Advert

## Notice URLs

- https://www.bristol.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-cab37a15-9dab-4933-b94f-730db7c1d986. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-cab37a15-9dab-4933-b94f-730db7c1d986.json.