---
title: "Customer Engagement Management - Salesforce Implementation Services"
ocid: "ocds-b5fd17-cae80e88-c911-47f4-bb4d-e9f161e1aaf9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-cae80e88-c911-47f4-bb4d-e9f161e1aaf9"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-cae80e88-c911-47f4-bb4d-e9f161e1aaf9.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-cae80e88-c911-47f4-bb4d-e9f161e1aaf9.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "STUDENT LOANS COMPANY LIMITED"
published: "2021-12-01"
---

# Customer Engagement Management - Salesforce Implementation Services

Buyer: STUDENT LOANS COMPANY LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-cae80e88-c911-47f4-bb4d-e9f161e1aaf9

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-cae80e88-c911-47f4-bb4d-e9f161e1aaf9)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-cae80e88-c911-47f4-bb4d-e9f161e1aaf9.json)

## Summary

The Student Loans Company Limited in Glasgow has completed a procurement process titled "Customer Engagement Management - Salesforce Implementation Services." This contract, valued at £4.5 million, involves cloud support services for the design and integration of a new Salesforce-based CRM system aimed at enhancing customer interaction. The procurement method was selective, carried out through a call-off from a framework agreement, and the award was officially published on 1 December 2021, with the contract period running from 24 November 2021 to 23 November 2022.

This tender presents significant growth opportunities for businesses specialising in software implementation services, particularly those with expertise in CRM solutions. Companies that can demonstrate a strong track record in delivering cloud-based technology services and the capability to integrate complex systems are particularly well-suited to compete. The involvement of a prominent supplier like Pricewaterhousecoopers indicates a competitive environment, making this an appealing opportunity for experienced technology firms looking to establish or expand their presence in the public procurement sector.

## Notice

SLC has procured and implemented a cloud-based CRM system, Salesforce. The initial go live of the system will replace the current systems used by contact centre staff in responding to customer calls and will implement self-service for customers to manage their accounts online and check the status of their applications. this contract will provide cloud support services in the design and build of the CRM solution and integrating it into our line of business systems.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e015b25e-6ab0-43ac-89c2-5c0d04403f02 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Dec 2021 |
| Submission deadline | 24 Sep 2021 |
| Future notice date | Not specified |
| Award date | 23 Nov 2021 |
| Contract period | 24 Nov 2021 - 23 Nov 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £4,500,000 |
| Lots value | Not specified |
| Awards value | £4,500,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STUDENT LOANS COMPANY LIMITED |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G2 7JD |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Anderston/City/Yorkhill |
| Westminster constituency | Glasgow North |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PRICEWATERHOUSECOOPERS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72263000 - Software implementation services

## Release History

- 1 Dec 2021 at 16:28 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e015b25e-6ab0-43ac-89c2-5c0d04403f02

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e015b25e-6ab0-43ac-89c2-5c0d04403f02
  1st December 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-cae80e88-c911-47f4-bb4d-e9f161e1aaf9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-cae80e88-c911-47f4-bb4d-e9f161e1aaf9.json.