--- title: "Provision of 24 Hour Telecare Monitoring Service" ocid: "ocds-b5fd17-cb0d6810-16f9-402a-a5e8-60f6dd0fb501" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-cb0d6810-16f9-402a-a5e8-60f6dd0fb501" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-cb0d6810-16f9-402a-a5e8-60f6dd0fb501.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-cb0d6810-16f9-402a-a5e8-60f6dd0fb501.json" source: "Contracts Finder" current_stage: "Award" buyer: "LONDON BOROUGH OF HILLINGDON" published: "2019-01-08" --- # Provision of 24 Hour Telecare Monitoring Service Buyer: LONDON BOROUGH OF HILLINGDON Current stage: Award OCID: ocds-b5fd17-cb0d6810-16f9-402a-a5e8-60f6dd0fb501 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-cb0d6810-16f9-402a-a5e8-60f6dd0fb501) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-cb0d6810-16f9-402a-a5e8-60f6dd0fb501.json) ## Summary The London Borough of Hillingdon is currently seeking tenders for the "Provision of 24 Hour Telecare Monitoring Service", aimed at delivering emergency alarm systems and round-the-clock telephone support for elderly residents. The procurement process is in the Award stage, with the contract valued at £862,000, awarded to Anchor Hanover Group. The contract commenced on 1st October 2017, and is scheduled to run for an initial term of three years, with the option to extend for an additional year, potentially lasting until December 2020. This opportunity falls within the IT services sector, particularly focusing on consulting, software development, and support services throughout the UK, specifically centred in Uxbridge, postal code UB8 1UW. This tender presents a significant opportunity for small and medium-sized enterprises (SMEs) specialising in IT services and emergency monitoring systems. Companies experienced in installing and managing telecare systems, as well as those providing comprehensive support services designed for the elderly, will find this tender particularly suitable. Additionally, organisations capable of offering 24/7 emergency response services and those with a background in community health would be well-positioned to compete for this contract, which aims to enhance support for approximately 4,500 elderly residents benefiting from Telecare across Hillingdon. ## Notice CONTRACT FINDER- AWARDED CONTRACT NOTICE The London Borough of Hillingdon,the Council, invited tenders from suitably experienced organisations capable of providing a Telecare emergency alarm system and 24 hour telephone support for the Council. The specification is split across two service requirements; A. Social Alarm and telecare 24/7 monitoring services; B. Provision of an out of hours emergency answering service. The London Borough of Hillingdon, the Council, currently operates a hardwired system installed within 20 sheltered housing schemes, over c.55 Bungalows and 3 extra schemes across the borough, consisting of 1,555 connections. The Council is seeking to externalise it's Telecare emergency call alarm system and answering system to a sole contractor to provide a 24 hour telephone support line for its elderly residents which will answer calls in accordance with the standards set out in the current TSA Telecare code of Practice 2013. The contractor will be expected to provide assurance and escalate issues to either a named responder or a mobile response unit or the relevant emergency services. The current Telecare system is monitored 24/7 by Council staff who provide a first line response to all alerts raised. From 2011 the service has been offered free to the over 85's and was extended in 2015 to those residents over 80. There are currently.4,500 residents benefiting from Telecare across the borough. It is to be noted that this figure is subject to on-going fluctuations. The Contract will be for an initial term of 3 (three) years extendable at Hillingdon's sole option for a period of 1 (one), giving a total of 4 (four) years (the Term). ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d30a492c-1897-4abd-a733-654a5b1f0865 | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME | | Awardee scale | Large | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 8 Jan 2019 | | Submission deadline | 14 Jul 2017 | | Future notice date | Not specified | | Award date | 19 Oct 2017 | | Contract period | 4 Dec 2017 - 3 Dec 2020 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £862,000 | | Lots value | Not specified | | Awards value | £862,000 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | LONDON BOROUGH OF HILLINGDON | | Locality | UXBRIDGE | | Post town | Southall | | Postcode | UB8 1UW | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI7 Outer London - West and North West | | ITL 3 | TLI74 Harrow and Hillingdon | | Local authority | Hillingdon | | Electoral ward | Uxbridge | | Westminster constituency | Uxbridge and South Ruislip | | Delivery location | Not specified | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | ANCHOR HANOVER GROUP | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 8 Jan 2019 at 11:07 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d30a492c-1897-4abd-a733-654a5b1f0865 - 5 Jun 2017 at 14:11 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/aac28fea-a474-4937-9e75-563339eeddc5 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/d30a492c-1897-4abd-a733-654a5b1f0865 8th January 2019 - Awarded contract notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/aac28fea-a474-4937-9e75-563339eeddc5 5th June 2017 - Opportunity notice on Contracts Finder - http://www.capitalesourcing.com www.capitalesourcing.com ## Notice URLs - http://www.hiilingdon.gov.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. 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