---
title: "CIAMS (Customer Identification and Authorisation Management Service) - Licences and Solution Build"
ocid: "ocds-b5fd17-cb0e92fb-d2c4-491c-a04a-05555e672178"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-cb0e92fb-d2c4-491c-a04a-05555e672178"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-cb0e92fb-d2c4-491c-a04a-05555e672178.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-cb0e92fb-d2c4-491c-a04a-05555e672178.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "Met Office"
published: "2026-09-07"
---

# CIAMS (Customer Identification and Authorisation Management Service) - Licences and Solution Build

Buyer: Met Office  
Current stage: Award  
OCID: ocds-b5fd17-cb0e92fb-d2c4-491c-a04a-05555e672178

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## Summary

The Met Office procured professional services to deliver a new Customer Identification and Authorisation Management Service (CIAMS) platform, including the associated software licences, solution build and ongoing support. The requirement falls within software consultancy services (CPV 72266000) and is classified as a services procurement. Delivery is for the Met Office in the South West of England, with the buyer based in Exeter. This is a technology implementation and support requirement for suppliers able to combine consultancy with the provision or management of CIAMS software, licensing arrangements and related technical services. The work concerns customer identification and authorisation management rather than general IT support or an unspecified software supply.

The procurement has been completed and awarded through a selective call-off from a framework agreement. Phoenix Software Ltd was selected on 7 September 2026 for £127,531.79 including the stated currency of GBP. The contract runs from 7 September 2026 to 6 September 2027. The tender’s estimated value was £127,537.79. The tender submission deadline was 4 September 2026 at 12:00. The award is active, and the tender was evaluated through the framework call-off process. The opportunity was identified as suitable for small and medium-sized enterprises. The completed outcome provides a clear benchmark for the buyer’s spend on CIAMS licences, solution build and support.

This award indicates demand from the Met Office for a supplier capable of delivering a customer identification and authorisation management platform as a combined technology and professional-services requirement. Businesses with experience in software consultancy, CIAMS or closely comparable identity and access management solutions, platform implementation, licensing and technical support would be well placed to assess the requirement. A credible competitor would need to demonstrate the capacity to build or configure the solution, supply the relevant licences and provide dependable support as one joined-up service. The procurement was identified as suitable for SMEs, and the use of a framework call-off shows that framework access and the ability to respond through that route are commercially relevant.

## Notice

Professional services for a new CIAMS (Customer Identification and Authorisation Management Service) platform, associated licences and support

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f0397429-6700-42e2-a7b8-bb77fffb5443 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Sep 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 7 Sep 2026 |
| Contract period | 7 Sep 2026 - 6 Sep 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £127,537 |
| Lots value | Not specified |
| Awards value | £127,531 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Met Office |
| Locality | EXETER |
| Postcode area | Exeter |
| Postcode | EX1 3PB |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK4 Devon |
| ITL 3 | TLK43 Devon CC |
| Local authority | Exeter |
| Electoral ward | Pinhoe |
| Westminster constituency | Exmouth and Exeter East |
| Delivery location | TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Phoenix Software |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72266000 - Software consultancy services

## Release History

- 7 Sep 2026 at 11:08 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f0397429-6700-42e2-a7b8-bb77fffb5443

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f0397429-6700-42e2-a7b8-bb77fffb5443
  7th September 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-cb0e92fb-d2c4-491c-a04a-05555e672178. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-cb0e92fb-d2c4-491c-a04a-05555e672178.json.