--- title: "Provision of IT Support Services for Visit Kent" ocid: "ocds-b5fd17-cb1c2121-8748-4c61-9ddb-b639450fef79" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-cb1c2121-8748-4c61-9ddb-b639450fef79" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-cb1c2121-8748-4c61-9ddb-b639450fef79.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-cb1c2121-8748-4c61-9ddb-b639450fef79.json" source: "Contracts Finder" current_stage: "Award" buyer: "VISIT KENT LIMITED" published: "2024-10-14" --- # Provision of IT Support Services for Visit Kent Buyer: VISIT KENT LIMITED Current stage: Award OCID: ocds-b5fd17-cb1c2121-8748-4c61-9ddb-b639450fef79 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-cb1c2121-8748-4c61-9ddb-b639450fef79) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-cb1c2121-8748-4c61-9ddb-b639450fef79.json) ## Summary Visit Kent Limited, a Destination Management Organisation for Kent and Medway, recently concluded a procurement process for the provision of comprehensive IT support services. The procurement falls under the category of IT services, specifically consulting, software development, Internet, and support (CPV code 72000000) with an estimated value of £55,000 (GBP). The process was carried out using an open procedure (below threshold). The procurement process began with the initial tender published on 31st July 2024, and the contract is scheduled to run from 1st November 2024 to 31st October 2027. Located in Canterbury, the successful tenderer, Select Technology Systems Limited, will support Visit Kent's aim of transitioning to a fully remote working environment by June 2025. This tender offers significant opportunities for businesses specialising in comprehensive IT support and cloud-based service management, particularly those with expertise in Microsoft SharePoint. Small and medium-sized enterprises (SMEs) would be well-suited to compete, given Visit Kent's emphasis on transitioning to remote working and maintaining IT infrastructure for approximately 20 staff members. The selected provider will manage remote support, cybersecurity, and technology assessments, among other tasks. Such a contract allows businesses to showcase capabilities in strategic IT consultancy and service delivery, making it an attractive proposition for firms looking to grow through public sector engagements. ## Notice Short Description: Visit Kent [and its trading company Go To Places] invites tenders for the provision of comprehensive IT support services for our organisation. The successful provider will be responsible for managing and maintaining our IT infrastructure, and provide unlimited remote support of all business backend infrastructure and business owned devices. Key requirements include: 1. Support for approximately 20 staff members, primarily using laptops with a small number of desktop units. 2. Management of cloud-based services, particularly SharePoint. 3. Provision of Microsoft end user training, with a focus on SharePoint. 4. Assistance with transitioning from an hybrid office to a fully remote working environment by June 2025. 5. Ongoing support for a distributed workforce using co-working spaces. 6. All day to day server administration. 7. Proactive Server and Workstation Monitoring. 8. Regular Technology Assessments. 9. Patch Management and Cybersecurity Software. 10. 3rd party liaison on technical issues Description of the procurement The successful tenderer will provide comprehensive IT support services including but not limited to: 1. Helpdesk support with clearly defined response times and resolution targets 2. Remote and on-site support as required 3. Management and maintenance of cloud-based services, particularly SharePoint 4. IT security management and monitoring 5. Hardware and software procurement advice and support 6. IT training services, with a focus on SharePoint and other relevant technologies 7. Strategic IT consultancy to support the organisation's transition to fully remote working 8. Ongoing support for a distributed workforce using various co-working spaces 9. Support with current and ongoing cyber essentials certification 10. Support and advice on cloud based phone operating system 11. Support Sage and a potential move to Xero Tenderers should provide details of: - Their approach to service delivery - Typical response and resolution times for support requests - Experience in supporting organisations through transitions to remote working - Their ability and experience in delivering the above requirements - Capabilities in SharePoint management and training - Proposed service level agreements (SLAs) - Any value-added services they can offer The successful tenderer will be appointed our preferred supplier for IT equipment, e.g. devices, and additional products. Interested parties must submit their expression of interest to james.benjafield@visitkent.co.uk. All relevant information on how to respond to this tender will be forwarded upon receipt of your interest. Shortlisted bidders will be invited to an interview to pitch their services during the week commencing 26th August. During this interview, bidders may be asked to elaborate on their submitted policies and demonstrate how these principles are implemented in their operations. Additional information: About us: Visit Kent is a public/private partnership with an industry-led board. As a Local Visitor Economy Partnership (LVEP), we are recognised by VisitEngland as the official Destination Management Organisation for Kent and Medway. We are also recognised by the two upper-tier local authorities Kent County Council and Medway Council, the 12 district councils and the South East Local Enterprise Partnership (LEP) as the official Destination Management Organisation for Kent and Medway, responsible for supporting and growing the tourism industry. https://www.gotoplaces.co.uk/ https://www.visitkent.co.uk/ https://www.visitkentbusiness.co.uk/ https://www.visitherts.co.uk/ https://www.visithertsbusiness.co.uk/ ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/80f7bdb6-899f-4608-85ee-6b30ee521724 | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | SME | | Awardee scale | SME | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 14 Oct 2024 | | Submission deadline | 16 Aug 2024 | | Future notice date | Not specified | | Award date | 29 Aug 2024 | | Contract period | 1 Nov 2024 - 31 Oct 2027 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £55,000 | | Lots value | Not specified | | Awards value | £58,320 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | VISIT KENT LIMITED | | Locality | CANTERBURY | | Post town | Canterbury | | Postcode | CT1 2BQ | | Country | England | | ITL 1 | TLJ South East (England) | | ITL 2 | TLJ4 Kent | | ITL 3 | TLJ44 East Kent | | Local authority | Canterbury | | Electoral ward | Westgate | | Westminster constituency | Canterbury | | Delivery location | Not specified | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | SELECT TECHNOLOGY SYSTEMS | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 14 Oct 2024 at 13:53 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/80f7bdb6-899f-4608-85ee-6b30ee521724 - 31 Jul 2024 at 10:43 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/762a14db-fc16-4835-a19c-ef47723567fc - 31 Jul 2024 at 10:31 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/762a14db-fc16-4835-a19c-ef47723567fc - 31 Jul 2024 at 10:22 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/762a14db-fc16-4835-a19c-ef47723567fc ## Documents - https://www.contractsfinder.service.gov.uk/Notice/80f7bdb6-899f-4608-85ee-6b30ee521724 14th October 2024 - Awarded contract notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/762a14db-fc16-4835-a19c-ef47723567fc 31st July 2024 - Opportunity notice on Contracts Finder ## Notice URLs - http://www.visitkentbusiness.co.uk - https://www.gotoplaces.co.uk/ - https://www.visitherts.co.uk/ - https://www.visithertsbusiness.co.uk/ - https://www.visitkent.co.uk/ - https://www.visitkentbusiness.co.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-cb1c2121-8748-4c61-9ddb-b639450fef79. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-cb1c2121-8748-4c61-9ddb-b639450fef79.json.