---
title: "Customer Experience Tracker 2025"
ocid: "ocds-b5fd17-cb3f27f4-8ace-413c-bbb0-561e77383a61"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-cb3f27f4-8ace-413c-bbb0-561e77383a61"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-cb3f27f4-8ace-413c-bbb0-561e77383a61.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-cb3f27f4-8ace-413c-bbb0-561e77383a61.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NATIONAL HIGHWAYS"
published: "2025-03-13"
---

# Customer Experience Tracker 2025

Buyer: NATIONAL HIGHWAYS  
Current stage: Award  
OCID: ocds-b5fd17-cb3f27f4-8ace-413c-bbb0-561e77383a61

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-cb3f27f4-8ace-413c-bbb0-561e77383a61)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-cb3f27f4-8ace-413c-bbb0-561e77383a61.json)

## Summary

National Highways has concluded the award stage for the "Customer Experience Tracker 2025" contract, falling under the research consultancy services industry category. The contract aims to systematically gather insights on customer priorities and experiences, integrating with other data sources to provide actionable business insights. The awarded contract covers multiple regions across the United Kingdom, including the North East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East, and South West. Key dates for the contract include the tender period which ended on 6th March 2025 and the contract period from 13th March 2025 until 31st July 2026.

This tender offers substantial opportunities for businesses involved in research consultancy services, particularly those that can leverage data analytics to generate actionable insights. The procurement method was selective, executed through a call-off from a framework agreement, indicating a strategic approach by National Highways to utilise pre-selected suppliers. Small and medium-sized enterprises (SMEs) were considered suitable for this procurement, thereby enhancing opportunities for these smaller entities to compete for future contracts of similar nature. This specific award was granted to SYSTRA LIMITED, which suggests that large-scale organisations with robust analytical capabilities are well-positioned for success in this domain.

## Notice

The Customer Experience Tracker will continue to gather insights on customers' priorities and experiences in a systematic way, triangulating with other data sources to provide actionable insights for the business.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9fa9697f-c62c-4a6c-81ad-4b471320ff4e |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Mar 2025 |
| Submission deadline | 6 Mar 2025 |
| Future notice date | Not specified |
| Award date | 12 Mar 2025 |
| Contract period | 13 Mar 2025 - 31 Jul 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £349,390 |
| Lots value | Not specified |
| Awards value | £349,390 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NATIONAL HIGHWAYS |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS11 9AR |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Beeston & Holbeck |
| Westminster constituency | Leeds South |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SYSTRA |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73210000 - Research consultancy services

## Release History

- 13 Mar 2025 at 13:43 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9fa9697f-c62c-4a6c-81ad-4b471320ff4e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/9fa9697f-c62c-4a6c-81ad-4b471320ff4e
  13th March 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-cb3f27f4-8ace-413c-bbb0-561e77383a61. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-cb3f27f4-8ace-413c-bbb0-561e77383a61.json.