--- title: "FCA Service Desk and End User Compute (EUC) Services" ocid: "ocds-b5fd17-cb438e39-7754-4b73-9779-7a052f4bd065" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-cb438e39-7754-4b73-9779-7a052f4bd065" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-cb438e39-7754-4b73-9779-7a052f4bd065.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-cb438e39-7754-4b73-9779-7a052f4bd065.json" source: "Contracts Finder" current_stage: "Tender" buyer: "FINANCIAL CONDUCT AUTHORITY" published: "2022-12-21" --- # FCA Service Desk and End User Compute (EUC) Services Buyer: FINANCIAL CONDUCT AUTHORITY Current stage: Tender OCID: ocds-b5fd17-cb438e39-7754-4b73-9779-7a052f4bd065 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-cb438e39-7754-4b73-9779-7a052f4bd065) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-cb438e39-7754-4b73-9779-7a052f4bd065.json) ## Summary The Financial Conduct Authority (FCA) is seeking a Strategic Partner to provide Service Desk and End User Compute (EUC) services as part of its digital transformation journey. The contract offers a significant opportunity, valued at £105 million GBP, with a tender period closing on June 30, 2023. The contract is expected to run from March 31, 2024, to March 31, 2029. This procurement falls under the main procurement category of services and the industry category of computer-related management services. This tender by the FCA presents an opportunity for businesses in the computer-related management services industry. With a focus on supporting around 4500 end users across 1 site in the UK, businesses well-suited to compete would be those offering high-quality and efficient SD and EUC services. Small and medium-sized enterprises (SMEs) are particularly encouraged to participate, making this tender conducive to their growth and development within the public procurement sector. ## Notice Text to be corrected in the original notice: Place of text to be modified: II.1.4 Instead of: The Financial Conduct Authority is undergoing a digital transformation journey to implement a more focused, responsive and customer centric SD (Service Desk) and EUC solution, with the aim to transform and migrate services to the cloud where possible. With the ongoing transformation, the Financial Conduct Authority are looking for a Strategic Partner to support its vision and provide a high quality and efficient SD and EUC services for the next five (5) years with the option for two (2) separate one (1) year extensions (5+1+1). The solution will support ~4500 end users across 1 site in the UK. The end user device estate currently consists of ~5600 laptops, 100 desktops, and ~460 mobile/tablet devices and this is subject to change during the contract term. The Financial Conduct Authority intends to hold a virtual supplier information event in September for this opportunity. Further information about the event can be found in section II.2.14 of this PIN (Prior Information Notice). To re Read: The Financial Conduct Authority (FCA) is undergoing a digital transformation journey to implement a more focused, responsive and customer centric Service Desk and EUC solution, with the aim to transform and migrate services to the cloud. The FCA are looking for a Strategic Partner to support its vision and provide high-quality services for the next five years with the option for two one-year extensions (5+1+1). The FCA initially held a supplier day in September 2022 as part of market engagement. The FCA now wishes to continue these market engagement activities either virtually or in person in order to get further feedback on the procurement exercise before the contract notice is published. To register your interest please contact fcaprocurement@fca.org.uk stating your name, organisation and the email addresses of any contacts from your organisation to whom you would like us to share invitations for our supplier events. The Financial Conduct Authority is undergoing a digital transformation journey to implement a more focused, responsive and customer centric SD (Service Desk) and EUC solution, with the aim to transform and migrate services to the cloud where possible. With the ongoing transformation, the Financial Conduct Authority are looking for a Strategic Partner to support its vision and provide a high quality and efficient SD and EUC services for the next five (5) years with the option for two (2) separate one (1) year extensions (5+1+1). The solution will support ~4500 end users across 1 site in the UK. The end user device estate currently consists of ~5600 laptops, 100 desktops, and ~460 mobile/tablet devices and this is subject to change during the contract term. The Financial Conduct Authority intends to hold a virtual supplier information event in September for this opportunity. Further information about the event can be found in section II.2.14 ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d81dad03-63ac-4d4a-8577-11e5513d55fe | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 21 Dec 2022 | | Submission deadline | 29 Jun 2023 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 31 Mar 2024 - 31 Mar 2029 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £105,000,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | FINANCIAL CONDUCT AUTHORITY | | Locality | LONDON | | Post town | East London | | Postcode | E20 1JN | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI4 Inner London - East | | ITL 3 | TLI41 Hackney and Newham | | Local authority | Newham | | Electoral ward | Stratford Olympic Park | | Westminster constituency | Stratford and Bow | | Delivery location | Not specified | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72510000 - Computer-related management services ## Release History - 21 Dec 2022 at 17:25 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/d81dad03-63ac-4d4a-8577-11e5513d55fe - 9 Aug 2022 at 12:30 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/d81dad03-63ac-4d4a-8577-11e5513d55fe ## Documents - https://www.contractsfinder.service.gov.uk/Notice/d81dad03-63ac-4d4a-8577-11e5513d55fe 21st December 2022 - Opportunity notice on Contracts Finder - https://www.delta-esourcing.com/delta/respondToList.html?noticeId=710378681 Please follow this link to view the notice. ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-cb438e39-7754-4b73-9779-7a052f4bd065. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-cb438e39-7754-4b73-9779-7a052f4bd065.json.