---
title: "The Provision of The UKHSA Case & Incident Management System (CIMS) - delivery"
ocid: "ocds-b5fd17-cb483310-1711-4180-8a13-4d5c9cbd4547"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-cb483310-1711-4180-8a13-4d5c9cbd4547"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-cb483310-1711-4180-8a13-4d5c9cbd4547.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-cb483310-1711-4180-8a13-4d5c9cbd4547.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UK HEALTH SECURITY AGENCY"
published: "2026-02-18"
---

# The Provision of The UKHSA Case & Incident Management System (CIMS) - delivery

Buyer: UK HEALTH SECURITY AGENCY  
Current stage: Award  
OCID: ocds-b5fd17-cb483310-1711-4180-8a13-4d5c9cbd4547

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## Summary

The UK Health Security Agency has recently completed the award stage of a procurement process for the development and delivery of the Case & Incident Management System (CIMS) in England. The procurement, classified under the industry category of professional services, operates within the selective method, utilising a call-off framework agreement. The tender period concluded on 5th January 2026, with the contract period starting on 26th January 2026 and set to end by 31st March 2026. The primary location for the project is London, United Kingdom, with the postal code E14 4PU.

This contract provides substantial opportunities for businesses specialising in software development and public health management systems. The initiative targets companies with a capacity to iterate rapidly and enhance user experience, particularly addressing organisational delivery risks and the integration with existing business processes. KAINOS SOFTWARE LIMITED, a large-scale enterprise, is the awarded supplier, but the opportunity is notably suitable for small and medium-sized enterprises (SMEs) due to the focus on professional services. This procurement opens avenues for firms capable of furnishing innovative solutions that seamlessly improve data quality and accessibility for public health teams across England.

## Notice

The UKHSA Case & Incident Management System (CIMS) is a core strategic capability that has been developed to Minimum Viable Product status. It has been rolled out to Health Protection teams across the regions of England to enable public health operational delivery. This system now needs rapid iteration to address current organisational delivery risks for users who need to be able to use this system seamlessly with current business processes, ensuring users are confident with the system from a usability, accessibility and data quality perspective. This means removing manual and offline workarounds and decommissioning tactical solutions which are in place to support an MVP.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0f9f510c-563e-45ea-b078-ed2744d5affc |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Not specified |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Feb 2026 |
| Submission deadline | 5 Jan 2026 |
| Future notice date | Not specified |
| Award date | 26 Jan 2026 |
| Contract period | 26 Jan 2026 - 31 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £600,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UK HEALTH SECURITY AGENCY |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 4PU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | KAINOS SOFTWARE |

## CPV Codes

### Divisions

- 98 - Other community, social and personal services

### Codes

- 98112000 - Services furnished by professional organisations

## Release History

- 18 Feb 2026 at 15:52 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0f9f510c-563e-45ea-b078-ed2744d5affc

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0f9f510c-563e-45ea-b078-ed2744d5affc
  18th February 2026 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/e312e32c-52ef-491c-9f8c-7ffd54537eb8
  C417630 W211752 CIMS DHA Order Form (SOW)_Redacted

## Provenance

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