---
title: "Enterprise Service Management Software"
ocid: "ocds-b5fd17-cb4914ac-c139-4ae2-9495-7895eee6589d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-cb4914ac-c139-4ae2-9495-7895eee6589d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-cb4914ac-c139-4ae2-9495-7895eee6589d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-cb4914ac-c139-4ae2-9495-7895eee6589d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UNIVERSITY OF EAST ANGLIA"
published: "2026-03-18"
---

# Enterprise Service Management Software

Buyer: UNIVERSITY OF EAST ANGLIA  
Current stage: Award  
OCID: ocds-b5fd17-cb4914ac-c139-4ae2-9495-7895eee6589d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-cb4914ac-c139-4ae2-9495-7895eee6589d)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-cb4914ac-c139-4ae2-9495-7895eee6589d.json)

## Summary

The University of East Anglia has awarded a contract for the provision of Enterprise Service Management Software to Halo. This contract, valued at £750,000, encompasses the delivery of service desk management software licences, along with professional services for implementation and training. The procurement falls under the IT industry category and uses the CPV classification ID: 48517000, which indicates it involves IT software packages. The procurement process was managed selectively via a framework agreement, with the tender period concluding on 8th February 2026. The contract is set to operate from 9th February 2026 until 8th February 2029, based in Norwich, England.

The awarded contract represents significant opportunities for businesses specialising in IT software development and management, specifically those capable of offering comprehensive training and deployment services. Ideal contenders for future similar procurements include SMEs due to their suitability for this type of contract, as highlighted by the University’s emphasis on sourcing from smaller enterprises. Companies involved in IT software development and professional services can leverage such contracts to expand their market presence and demonstrate their capabilities in large-scale software deployments. The use of a framework agreement suggests opportunities for qualified providers to access further contracts within the established framework.

## Notice

This contract covers the provision of service desk management software licences alongside professional services to support implementation and training. The supplier will be responsible for supplying the required software licences, configuring and deploying the solution in line with organisational needs, and delivering comprehensive training to ensure effective adoption by end users and support teams.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f772c961-d293-4e3a-91c7-3ec903abebc6 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Mar 2026 |
| Submission deadline | 8 Feb 2026 |
| Future notice date | Not specified |
| Award date | 8 Feb 2026 |
| Contract period | 9 Feb 2026 - 8 Feb 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £750,000 |
| Lots value | Not specified |
| Awards value | £750,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNIVERSITY OF EAST ANGLIA |
| Locality | NORWICH |
| Post town | Norwich |
| Postcode | NR4 7TJ |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH51 Norwich and East Norfolk |
| Local authority | Norwich |
| Electoral ward | University |
| Westminster constituency | Norwich South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HALO |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48517000 - IT software package

## Release History

- 18 Mar 2026 at 15:38 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f772c961-d293-4e3a-91c7-3ec903abebc6

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f772c961-d293-4e3a-91c7-3ec903abebc6
  18th March 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-cb4914ac-c139-4ae2-9495-7895eee6589d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-cb4914ac-c139-4ae2-9495-7895eee6589d.json.