---
title: "Provision of User Research Consultancy"
ocid: "ocds-b5fd17-cb4daf0b-8bc5-4998-97d4-6d6a9b179d99"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-cb4daf0b-8bc5-4998-97d4-6d6a9b179d99"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-cb4daf0b-8bc5-4998-97d4-6d6a9b179d99.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-cb4daf0b-8bc5-4998-97d4-6d6a9b179d99.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CROWN COMMERCIAL SERVICE"
published: "2023-02-01"
---

# Provision of User Research Consultancy

Buyer: CROWN COMMERCIAL SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-cb4daf0b-8bc5-4998-97d4-6d6a9b179d99

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## Summary

The Crown Commercial Service has awarded a contract for the provision of User Research Consultancy valued at £100,000. The procurement process involved a selective procurement method, specifically a call-off from a framework agreement. The contract period spans from 4th October 2022 to 2nd January 2023, with the tender period ending on 3rd October 2022.

This tender offers an opportunity for businesses involved in research and development consultancy services to engage with the Crown Commercial Service. The contract focuses on understanding the detailed procurement user experience to drive transformative change. Businesses well-suited for this opportunity are those with expertise in user-centred methods and the ability to contribute to a holistic research approach.

## Notice

Provision to run a discovery to further understand the detailed CCS procurement user experience - including issues/challenges/ problems faced by buyers, suppliers and CCS colleagues at each part of the commercial procurement process. By engaging with a User Research Consultancy, they will be able to provide on a call off basis; transformative change by applying proven user-centred methods. Approaching user research in a more holistic "whole system" user research episode (rather than the specific project-based approach) could give us a much better understanding of where our users' problems lie. Ensuring this research is captured as a repository or library means that it can be built on over time and inform many projects and work strands.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d397ebd5-672a-4943-a40b-80f5b1739cde |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Feb 2023 |
| Submission deadline | 2 Oct 2022 |
| Future notice date | Not specified |
| Award date | 29 Sep 2022 |
| Contract period | 2 Oct 2022 - 2 Jan 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £100,000 |
| Lots value | Not specified |
| Awards value | £100,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CROWN COMMERCIAL SERVICE |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 9PP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | City Centre North |
| Westminster constituency | Liverpool Riverside |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CYBER-DUCK |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73200000 - Research and development consultancy services

## Release History

- 1 Feb 2023 at 12:17 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d397ebd5-672a-4943-a40b-80f5b1739cde
- 4 Oct 2022 at 08:35 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d397ebd5-672a-4943-a40b-80f5b1739cde

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d397ebd5-672a-4943-a40b-80f5b1739cde
  1st February 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/38fca558-ad97-4365-85dc-1641ee38ef95
  Call Off Award Letter - Redacted
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/a592b585-c647-4d89-b6e0-66acf3badad1
  Call Off Contract - Redacted
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/45b2caa3-e32c-49d6-936e-c59890fb89c5
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/90c9b02d-ee25-41a5-9c4c-2a0500181131

## Notice URLs

- https://www.gov.uk/government/organisations/crown-commercial-service

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-cb4daf0b-8bc5-4998-97d4-6d6a9b179d99. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-cb4daf0b-8bc5-4998-97d4-6d6a9b179d99.json.