---
title: "CCPF17A08 - Independent Complaints Reviewer (ICR)"
ocid: "ocds-b5fd17-cb4fa39e-b007-423e-9356-fbcfdddda604"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-cb4fa39e-b007-423e-9356-fbcfdddda604"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-cb4fa39e-b007-423e-9356-fbcfdddda604.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-cb4fa39e-b007-423e-9356-fbcfdddda604.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CROWN COMMERCIAL SERVICE"
published: "2017-09-11"
---

# CCPF17A08 - Independent Complaints Reviewer (ICR)

Buyer: CROWN COMMERCIAL SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-cb4fa39e-b007-423e-9356-fbcfdddda604

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-cb4fa39e-b007-423e-9356-fbcfdddda604)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-cb4fa39e-b007-423e-9356-fbcfdddda604.json)

## Summary

The procurement process involves the Crown Commercial Service, which is looking to award a contract titled "CCPF17A08 - Independent Complaints Reviewer (ICR)" under the legal advisory and information services category. This tender took place across various locations including the United Kingdom and British Overseas Territories. The tender was completed as of 20th August 2017, with the contract period set from 21st August 2017 to 20th August 2019. The procurement was conducted using an open procedure, which is suitable for small and medium-sized enterprises (SMEs) as well as voluntary community sector enterprises (VCSEs), with a contract value of £135,000.

This tender presents a significant opportunity for businesses specialised in legal advisory and information services, particularly those capable of conducting independent reviews and handling complaints management. Companies with expertise in legal services, customer service process improvement, or complaints resolution would find themselves well-positioned to compete for this contract, potentially allowing them to expand their portfolio within the public sector.

## Notice

The role of the Independent Complaints Reviewer (ICR) is to provide an independent review of complaints which have been through the Authorities internal complaints process but where the complainant is not satisfied with the outcome.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d196e54d-5c7b-48e8-8f7e-37167684e72d |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Sep 2017 |
| Submission deadline | 20 Aug 2017 |
| Future notice date | Not specified |
| Award date | 19 Aug 2017 |
| Contract period | 20 Aug 2017 - 20 Aug 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £135,000 |
| Lots value | Not specified |
| Awards value | £135,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CROWN COMMERCIAL SERVICE |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 9PP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | City Centre North |
| Westminster constituency | Liverpool Riverside |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | YOUNGER MARKETING MANAGEMENT |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79140000 - Legal advisory and information services

## Release History

- 11 Sep 2017 at 10:09 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d196e54d-5c7b-48e8-8f7e-37167684e72d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d196e54d-5c7b-48e8-8f7e-37167684e72d
  11th September 2017 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/8dd12a98-5167-4159-b72c-b033d25dc20d
  CCPF17A08 - Award Letter
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/525f911e-36e6-49a6-aecc-69fa5318a17b
  CCPF17A08 - Agreement Annexes - REDACTED

## Notice URLs

- https://www.gov.uk/government/organisations/crown-commercial-service

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-cb4fa39e-b007-423e-9356-fbcfdddda604. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-cb4fa39e-b007-423e-9356-fbcfdddda604.json.