---
title: "Oracle Technical Support Services (Siebel)"
ocid: "ocds-b5fd17-cb600f63-f996-4ecc-9cc8-416e25384632"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-cb600f63-f996-4ecc-9cc8-416e25384632"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-cb600f63-f996-4ecc-9cc8-416e25384632.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-cb600f63-f996-4ecc-9cc8-416e25384632.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "FINANCIAL SERVICES COMPENSATION SCHEME LIMITED"
published: "2021-06-04"
---

# Oracle Technical Support Services (Siebel)

Buyer: FINANCIAL SERVICES COMPENSATION SCHEME LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-cb600f63-f996-4ecc-9cc8-416e25384632

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-cb600f63-f996-4ecc-9cc8-416e25384632)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-cb600f63-f996-4ecc-9cc8-416e25384632.json)

## Summary

The Financial Services Compensation Scheme Limited has successfully completed the procurement process for Oracle Technical Support Services focused on the Siebel platform. This service, crucial for maintaining updates, patches, and support, was awarded following a direct procurement method via a single tender action due to its below-threshold status. The contract, valued at £121,769, commenced on 14 May 2021 and runs until 13 May 2022. The procurement process concluded on 4 May 2021, with the official award notice published on 4 June 2021.

This contract presents a potential opportunity for businesses specialising in software support services, particularly those equipped to manage and maintain Oracle systems. Companies that provide technical support, maintenance, and consultancy for software applications would be well-positioned to compete in similar tenders. Engaging in such contracts can enhance their portfolio and help them to build a strong rapport with government organisations, subsequently leading to further business growth and development.

## Notice

Siebel is the core Claims platform used by FSCS. Maintenance entitles FSCS to updates and patches and the Support services are in place should there be any issues we are unable to resolve. It is critical we have direct access to Oracle should we experience any issues

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/931b9a29-3cbd-4ab9-9efe-8b8709f99240 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Jun 2021 |
| Submission deadline | 3 May 2021 |
| Future notice date | Not specified |
| Award date | 5 May 2021 |
| Contract period | 13 May 2021 - 13 May 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £121,769 |
| Lots value | Not specified |
| Awards value | £121,769 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FINANCIAL SERVICES COMPENSATION SCHEME LIMITED |
| Locality | LONDON |
| Post town | Central London |
| Postcode | EC3A 7QU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | City of London |
| Electoral ward | Portsoken |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ORACLE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 4 Jun 2021 at 14:27 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/931b9a29-3cbd-4ab9-9efe-8b8709f99240

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/931b9a29-3cbd-4ab9-9efe-8b8709f99240
  4th June 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-cb600f63-f996-4ecc-9cc8-416e25384632. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-cb600f63-f996-4ecc-9cc8-416e25384632.json.