---
title: "DDaT19137 - Service Now"
ocid: "ocds-b5fd17-cb785b86-3f14-4035-bb81-b77ade5d2426"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-cb785b86-3f14-4035-bb81-b77ade5d2426"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-cb785b86-3f14-4035-bb81-b77ade5d2426.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-cb785b86-3f14-4035-bb81-b77ade5d2426.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UK SHARED BUSINESS SERVICES LIMITED"
published: "2020-05-22"
---

# DDaT19137 - Service Now

Buyer: UK SHARED BUSINESS SERVICES LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-cb785b86-3f14-4035-bb81-b77ade5d2426

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-cb785b86-3f14-4035-bb81-b77ade5d2426)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-cb785b86-3f14-4035-bb81-b77ade5d2426.json)

## Summary

The procurement process titled "DDaT19137 - Service Now" was conducted by the UK Shared Business Services Limited, focusing on the software package and information systems industry. The contract, awarded for the total amount of £630,340, involves the procurement and implementation of the IT Service Management Tool, Service Now, through a selective method via a framework agreement. The contract started on 8th June 2019 and concluded on 31st May 2021, with delivery services based in the South West region of the United Kingdom. The tender period ended on 7th June 2019.

This contract presents significant opportunities for businesses in the IT services sector, particularly those specialising in consulting, software development, and internet support. Companies that excel in the provision of software packages and information systems would be well-suited to engage in similar tenders. With ongoing developments in technology and the increasing need for effective IT service management tools, firms capable of offering innovative solutions in this domain are likely to benefit from such public procurement processes.

## Notice

UK SBS have procured the licences and implementation of the IT Service Management Tool - Service Now via G-Cloud 10 The additional value added onto this contract consists of two variations:- (1) PS62,775.00 excluding VAT - This is within the 10% value variance allowance (2) PS46,500.00 excluding VAT - This has been awarded against Regulation 72, 1, b, (ii) -

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a4818ca1-57a6-4f0d-981d-25473072fd67 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 May 2020 |
| Submission deadline | 7 Jun 2019 |
| Future notice date | Not specified |
| Award date | 6 Jun 2019 |
| Contract period | 7 Jun 2019 - 31 May 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £739,615 |
| Lots value | Not specified |
| Awards value | £630,340 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UK SHARED BUSINESS SERVICES LIMITED |
| Locality | SWINDON |
| Post town | Swindon |
| Postcode | SN2 1FF |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK71 Swindon |
| Local authority | Swindon |
| Electoral ward | Rodbourne Cheney |
| Westminster constituency | Swindon North |
| Delivery location | TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FLYFORM |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 22 May 2020 at 13:05 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a4818ca1-57a6-4f0d-981d-25473072fd67
- 7 Jun 2019 at 15:10 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a4818ca1-57a6-4f0d-981d-25473072fd67

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/a4818ca1-57a6-4f0d-981d-25473072fd67
  22nd May 2020 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-cb785b86-3f14-4035-bb81-b77ade5d2426. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-cb785b86-3f14-4035-bb81-b77ade5d2426.json.