---
title: "ICT MANAGED WORKPLACE SERVICES"
ocid: "ocds-b5fd17-cb875197-d3e5-4564-ae04-f67e564e4915"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-cb875197-d3e5-4564-ae04-f67e564e4915"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-cb875197-d3e5-4564-ae04-f67e564e4915.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-cb875197-d3e5-4564-ae04-f67e564e4915.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "POLICE AND CRIME COMMISSIONER FOR NORTH WALES POLICE & NORTH WALES POLICE"
published: "2022-10-31"
---

# ICT MANAGED WORKPLACE SERVICES

Buyer: POLICE AND CRIME COMMISSIONER FOR NORTH WALES POLICE & NORTH WALES POLICE  
Current stage: Award  
OCID: ocds-b5fd17-cb875197-d3e5-4564-ae04-f67e564e4915

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-cb875197-d3e5-4564-ae04-f67e564e4915)  
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## Summary

The Police and Crime Commissioner for North Wales Police & North Wales Police has awarded the contract for 'ICT MANAGED WORKPLACE SERVICES' to CGI IT UK Limited. The procurement process was undertaken using a selective method with a restricted procedure. The contract, valued at £21,000,000, will run from 1st October 2022 to 30th September 2026. The initial contract period is for 4 years, with an option to extend for an additional 3 years. The tender deadline was on 23rd August 2021.

This opportunity to provide Managed Workplace Services, including Service Desk and End User Computing, would suit businesses specializing in IT services, consulting, software development, and system support services. Small and medium-sized enterprises (SMEs) are specifically considered suitable for this contract. The buying organisation has provided detailed information about the contract requirements and holds the Lead Service Integrator role based on ITIL principles for effective vendor ecosystem management.

## Notice

Managed Workplace Services includes Service Desk, End User Computing and Service Integration. The successful bidder will assume the Lead Service Integrator role based on ITIL principles and will facilitate the day-day running of the vendor ecosystem and oversight in collaboration with NWP's retained team. Contract will be for a initial period of 4 years with the option to extend for an additional 3 years. contract start date is subject to agreement with current and new Provider.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/54209f6d-573c-4f24-af2c-5d524d0c4388 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Oct 2022 |
| Submission deadline | 23 Aug 2021 |
| Future notice date | Not specified |
| Award date | 31 Aug 2022 |
| Contract period | 31 Mar 2023 - 31 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £21,000,000 |
| Lots value | Not specified |
| Awards value | £9,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | POLICE AND CRIME COMMISSIONER FOR NORTH WALES POLICE & NORTH WALES POLICE |
| Locality | COLWYN BAY, NORTH WALES |
| Post town | Llandudno |
| Postcode | LL29 8AW |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL3 North Wales |
| ITL 3 | TLL33 Conwy and Denbighshire |
| Local authority | Conwy |
| Electoral ward | Glyn |
| Westminster constituency | Clwyd North |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CGI IT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support
- 72100000 - Hardware consultancy services
- 72200000 - Software programming and consultancy services
- 72220000 - Systems and technical consultancy services
- 72250000 - System and support services

## Release History

- 31 Oct 2022 at 16:11 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/54209f6d-573c-4f24-af2c-5d524d0c4388

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/54209f6d-573c-4f24-af2c-5d524d0c4388
  31st October 2022 - Awarded contract notice on Contracts Finder
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=38921&B=BLUELIGHT
  Additional data
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/33183
  User / Company

## Notice URLs

- http://www.north-wales.police.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-cb875197-d3e5-4564-ae04-f67e564e4915. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-cb875197-d3e5-4564-ae04-f67e564e4915.json.