---
title: "IT Service Management (ITSM) System"
ocid: "ocds-b5fd17-cb97a4fa-70d0-4e56-b7dc-7b8df5ebd436"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-cb97a4fa-70d0-4e56-b7dc-7b8df5ebd436"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-cb97a4fa-70d0-4e56-b7dc-7b8df5ebd436.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-cb97a4fa-70d0-4e56-b7dc-7b8df5ebd436.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UNIVERSITY OF BRISTOL"
published: "2023-08-08"
---

# IT Service Management (ITSM) System

Buyer: UNIVERSITY OF BRISTOL  
Current stage: Award  
OCID: ocds-b5fd17-cb97a4fa-70d0-4e56-b7dc-7b8df5ebd436

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## Summary

The University of Bristol is seeking an IT Service Management (ITSM) System through an open procurement process. The procurement involves a contract worth £660,000 in the IT software package category. The tender period ended on June 5, 2023. The contract is scheduled to start on August 31, 2023, and end on August 1, 2028. The University of Bristol, based in Bristol, England, is the buying organisation. This opportunity is suitable for small and medium enterprises (SMEs) and is in the goods category.

This tender for an IT Service Management system by the University of Bristol presents a lucrative opportunity for IT service providers and software companies. Businesses offering Software as a Service (SaaS) solutions and expertise in ITIL best practices are well-suited to compete. The contract value of £660,000 and the focus on out-of-the-box solutions aligned with industry best practices make it an attractive prospect for businesses looking to expand their portfolio within the university sector in South West, United Kingdom.

## Notice

IT Service Management toolset to support the delivery of IT services to the university's staff and student community. The solution will deliver stability and longevity to support university's maturity roadmap, which will focus on the improvement of our ITSM working practices. All requirements unless stated, must be 'out-of-the box' (OOTB) or UoB configurable with the right training and support materials. They must not require coding or development or be reliant on professional services. The chosen solution must have the ability to provide out of the box workflows for the following processes which are aligned to ITIL best practice: - Incident Management - Change Management - Release Management - Service Request Management - Problem Management - Knowledge Management - Service Asset and Configuration Management - Service Level Management - Service Catalogue Management The solution must be Software as a Service and with data hosted by the provider in a cloud environment. It must be able to integrate with systems such as, but not limited to: - Existing and future university systems, using a REST API or connectors - Azure Active Directory for authentication - Microsoft 365 for email

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1a637de1-0c36-436b-bf1b-6d01f7ada639 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Aug 2023 |
| Submission deadline | 5 Jun 2023 |
| Future notice date | Not specified |
| Award date | 24 Jul 2023 |
| Contract period | 1 Aug 2023 - 1 Aug 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £660,000 |
| Lots value | Not specified |
| Awards value | £660,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNIVERSITY OF BRISTOL |
| Locality | BRISTOL |
| Post town | Bristol |
| Postcode | BS1 5DS |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK5 West of England |
| ITL 3 | TLK51 Bristol, City of |
| Local authority | Bristol, City of |
| Electoral ward | Central |
| Westminster constituency | Bristol Central |
| Delivery location | TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HALO SERVICE SOLUTIONS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48517000 - IT software package

## Release History

- 8 Aug 2023 at 08:24 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1a637de1-0c36-436b-bf1b-6d01f7ada639
- 4 May 2023 at 10:05 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/54628420-d06b-4224-add4-cd1c442ecafd

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1a637de1-0c36-436b-bf1b-6d01f7ada639
  8th August 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/54628420-d06b-4224-add4-cd1c442ecafd
  4th May 2023 - Opportunity notice on Contracts Finder

## Notice URLs

- https://tenders.bris.ac.uk/web/login.html

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-cb97a4fa-70d0-4e56-b7dc-7b8df5ebd436. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-cb97a4fa-70d0-4e56-b7dc-7b8df5ebd436.json.