---
title: "Customer and Stakeholder Insights Research - DPS Competition CCS RM6126"
ocid: "ocds-b5fd17-cba653fa-f6e5-4267-8efa-7c02bcc93cb1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-cba653fa-f6e5-4267-8efa-7c02bcc93cb1"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-cba653fa-f6e5-4267-8efa-7c02bcc93cb1.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-cba653fa-f6e5-4267-8efa-7c02bcc93cb1.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MEDICINES AND HEALTHCARE PRODUCTS REGULATORY AGENCY"
published: "2023-06-09"
---

# Customer and Stakeholder Insights Research - DPS Competition CCS RM6126

Buyer: MEDICINES AND HEALTHCARE PRODUCTS REGULATORY AGENCY  
Current stage: Award  
OCID: ocds-b5fd17-cba653fa-f6e5-4267-8efa-7c02bcc93cb1

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## Summary

The Medicines and Healthcare Products Regulatory Agency (MHRA) has awarded a contract for Customer and Stakeholder Insights Research - DPS Competition CCS RM6126. The research objective is to provide valuable market and customer/stakeholder/patient research, insight, and intelligence to inform and influence communications and marketing strategies. The procurement method used was selective, calling off from a dynamic purchasing system. The contract period is from January 23, 2023, to January 22, 2027, with a contract value of £530,000. The tender period ended on December 6, 2022. The procurement stage is at the award phase, and the research will be conducted in locations such as London and the East of England.

This procurement process by MHRA presents opportunities for research organisations experienced in market research services to compete. Businesses specialising in providing insights and intelligence for marketing strategies and engagement tactics are well-suited for this tender. The contract duration allows for long-term engagement with the MHRA, offering stability for successful suppliers. Interested suppliers should consider the specific research methods required and the focus on customer and stakeholder insights to tailor their proposals effectively. Understanding the importance of robust research outcomes to influence communication strategies will be key to delivering successful results for MHRA.

## Notice

The Medicines and Healthcare products Regulatory Agency (MHRA) wishes to appoint an experienced research organisation/Supplier to manage and deliver a range of research projects using a range of research methods to provide robust and actionable Insights. The research objective is to provide valuable market and customer/stakeholder/patient research, insight and intelligence that will help to inform and influence communications, engagement and marketing strategies, interventions and tactics at the MHRA; and to track and measure changes in awareness about our communications, campaigns, activities, products and services among key customer/stakeholder groups over time, and in overall reputation. Research shall be called off as required under a Defined Term Agreement contracting approach.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8fa4ed6a-5090-4ff5-acee-9303bd01244e |
| Notice type | Award Notice |
| Procurement type | Dynamic |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a dynamic purchasing system |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Jun 2023 |
| Submission deadline | 6 Dec 2022 |
| Future notice date | Not specified |
| Award date | 5 Jun 2023 |
| Contract period | 23 Jan 2023 - 22 Jan 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £530,000 |
| Lots value | Not specified |
| Awards value | £530,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MEDICINES AND HEALTHCARE PRODUCTS REGULATORY AGENCY |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 4PU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | WOODNEWTON |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79310000 - Market research services

## Release History

- 9 Jun 2023 at 20:19 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8fa4ed6a-5090-4ff5-acee-9303bd01244e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/8fa4ed6a-5090-4ff5-acee-9303bd01244e
  9th June 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/a51bf1ec-1d78-4365-a17a-c97f8bd9f829
  C139074 Customer and Stakeholder Insights Research - RM6126 DPS Schedule 6 Order Form final countersigned REDACTED
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/0ef64ced-cda3-4df7-8265-07385d84b3ae
  C139074 Customer and Stakeholder Insights Research - RM6126 DPS Joint Schedule 1 Definitions v1.0

## Provenance

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