---
title: "CRM software from Salesforce"
ocid: "ocds-b5fd17-cba8f47b-c683-4bb8-9c2d-53ed7a052856"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-cba8f47b-c683-4bb8-9c2d-53ed7a052856"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-cba8f47b-c683-4bb8-9c2d-53ed7a052856.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-cba8f47b-c683-4bb8-9c2d-53ed7a052856.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEFRA"
published: "2026-08-07"
---

# CRM software from Salesforce

Buyer: DEFRA  
Current stage: Award  
OCID: ocds-b5fd17-cba8f47b-c683-4bb8-9c2d-53ed7a052856

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-cba8f47b-c683-4bb8-9c2d-53ed7a052856)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-cba8f47b-c683-4bb8-9c2d-53ed7a052856.json)

## Summary

The procurement was for Salesforce customer relationship management (CRM) software, classified as an IT software package. The buyer was the Department for Environment, Food and Rural Affairs (DEFRA), with the requirement associated with its technology function. Delivery covers the United Kingdom, Europe, the Channel Islands, the Isle of Man, British Overseas Territories and the rest of the world. The listed delivery address is in London. This is a goods requirement centred on the supply of Salesforce CRM software rather than general consultancy or unrelated IT services. Businesses active in Salesforce licensing, software supply and customer relationship management platforms would find the subject matter relevant, particularly those able to support a geographically broad public-sector operation through the required commercial route.

The procurement has been completed and awarded. DEFRA used a selective procedure as a call-off from a framework agreement. The tender submission deadline was 3 July 2026 at 12:00. Salesforce UK Limited was awarded the contract on 9 July 2026 for £440,066.24 including the stated contract value, with an award period from 15 July 2026 to 14 July 2027. The tender was valued at £440,066.24. The award is active and covers the same one-year period. The opportunity was not marked as suitable for small or medium-sized enterprises or voluntary, community and social enterprises. The recorded procurement category is goods, and the process was evaluated through the framework call-off route.

For a supplier that did not win this award, the procurement demonstrates established public-sector demand for Salesforce CRM software within DEFRA and its technology operations. A credible competitor for a future requirement would need a strong Salesforce product and licensing capability, experience supplying CRM software to a government organisation, and the operational capacity to support users and delivery across the United Kingdom and international locations. Familiarity with framework-agreement call-offs would be important, as would the ability to handle a substantial enterprise software requirement rather than a small standalone deployment. Salesforce-specific commercial knowledge, reliable account management and the resources to support a geographically distributed public body would strengthen a supplier’s position when this type of requirement next reaches the market.

## Notice

CRM software from Salesforce

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0e64fb94-674f-4615-917d-2750b6c10605 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Aug 2026 |
| Submission deadline | 3 Jul 2026 |
| Future notice date | Not specified |
| Award date | 9 Jul 2026 |
| Contract period | 15 Jul 2026 - 14 Jul 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £440,066 |
| Lots value | Not specified |
| Awards value | £440,066 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEFRA |
| Locality | L |
| Postcode area | South West London |
| Postcode | SW1P 4DF |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48517000 - IT software package

## Release History

- 7 Aug 2026 at 17:02 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0e64fb94-674f-4615-917d-2750b6c10605

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0e64fb94-674f-4615-917d-2750b6c10605
  7th August 2026 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/890e2a17-fc7c-4799-b570-86e1b5389c89
  C34674 APHA CRM redacted

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-cba8f47b-c683-4bb8-9c2d-53ed7a052856. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-cba8f47b-c683-4bb8-9c2d-53ed7a052856.json.