--- title: "Provision of Library Concierge and Customer Service and Facilities Management Services" ocid: "ocds-b5fd17-cc017806-7829-41a7-863f-8da2e08d0625" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-cc017806-7829-41a7-863f-8da2e08d0625" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-cc017806-7829-41a7-863f-8da2e08d0625.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-cc017806-7829-41a7-863f-8da2e08d0625.json" source: "Contracts Finder" current_stage: "Tender" buyer: "THE UNIVERSITY OF WARWICK" published: "2022-04-19" --- # Provision of Library Concierge and Customer Service and Facilities Management Services Buyer: THE UNIVERSITY OF WARWICK Current stage: Tender OCID: ocds-b5fd17-cc017806-7829-41a7-863f-8da2e08d0625 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-cc017806-7829-41a7-863f-8da2e08d0625) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-cc017806-7829-41a7-863f-8da2e08d0625.json) ## Summary The University of Warwick is seeking tenders for the provision of Library Concierge and Customer Service and Facilities Management Services. This procurement falls under the services category and is designated for the West Midlands region of the United Kingdom. It is currently at the tender stage, with a closing date for submissions set for 12:00 midday on Monday, 9th May 2022. The contract is valued at £539,500 and is set to commence on 1st August 2022, lasting until 1st August 2024. Interested parties can express their interest via the University of Warwick's In-Tend supplier portal. This tender presents a significant opportunity for businesses specialising in Library management, Customer Service, and Facilities Management, particularly those providing hybrid services that blend security and library support functions. Companies that possess a combination of expertise in security services alongside customer-centric library operations would be well-suited to compete. Engaging in this tender could lead to a lasting partnership with a prominent educational institution while contributing to its goal of providing uninterrupted service to its library facilities. ## Notice The University of Warwick The University of Warwick has a requirement to engage with providers of Library Concierge, Customer Service and Facilities Management Services. The aim of the service is, to enable the Main Library to open 24 hours, and to manage the provision of the Learning Grid study facility in Leamington. The provision of these services requires quite a unique combination of Library, Concierge/Customer Service and Facilities Management Services. Providers fall into two key categories - one very much based on provision of security services, which include Door Management, SIA certification, etc., the other group providing a range of hybrid services developed to support HE libraries, such as library/stock management and/or concierge-type services. A purely security-focused service is not appropriate for these requirements and we are looking for hybrid providers who will employ staff able to undertake the variety of tasks included within this contract. In order to express interest in this opportunity please go to the University of Warwick In-Tend supplier portal (https://in-tendhost.co.uk/universityofwarwick). The University of Warwick is not a contracting authority for the purposes of the Public Contracts Regulations 2015 (as amended) and its procurement activities are not subject to the Public Contracts Regulations 2015 or the obligations under the European Public Procurement Directives, including the European Remedies Directive. Advertisement of any contract in the Official Journal of the European Union or Contracts Finder is at the sole discretion of the University and is undertaken on a voluntary basis with no implied obligation to comply with the procurement legislation. The closing date for submissions is 12:00 midday, Monday 9th May 2022 Additional information: Please refer to http://in-tendhost.co.uk/universityofwarwick for further information. You will be able to download the full tender documents from this site. Any queries in relation to this requirement should be directed to the University of Warwick via the correspondence functionality of the In-tend system. Failure to do so may result in queries being excluded from the procedure. The University of Warwick is not a contracting authority for the purposes of the Public Contracts Regulations 2015 (as amended) and its procurement activities are not subject to the Public Contracts Regulations 2015 or the obligations under the European Public Procurement Directives, including the European Remedies Directive. Advertisement of any contract in the Official Journal of the European Union or Contracts Finder is at the sole discretion of the University and is undertaken on a voluntary basis with no implied obligation to comply with the procurement legislation. Funding Type (WEFO or EU) : University of Warwick Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ce542b35-973f-498a-8f12-ebdc93ba20e5 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 19 Apr 2022 | | Submission deadline | 9 May 2022 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Aug 2022 - 1 Aug 2024 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £539,500 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | THE UNIVERSITY OF WARWICK | | Locality | WEST MIDLANDS | | Post town | Coventry | | Postcode | CV4 7AL | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG33 Coventry | | Local authority | Coventry | | Electoral ward | Wainbody | | Westminster constituency | Coventry South | | Delivery location | TLG West Midlands (England) | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79995000 - Library management services ## Release History - 19 Apr 2022 at 12:43 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/ce542b35-973f-498a-8f12-ebdc93ba20e5 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/ce542b35-973f-498a-8f12-ebdc93ba20e5 19th April 2022 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/universityofwarwick/aspx/ Additional information on how to apply for this contract ## Notice URLs - http://in-tendhost.co.uk/universityofwarwick - https://in-tendhost.co.uk/universityofwarwick ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-cc017806-7829-41a7-863f-8da2e08d0625. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-cc017806-7829-41a7-863f-8da2e08d0625.json.