---
title: "FLEX AI Omni Channel Citizen Services Platform"
ocid: "ocds-b5fd17-cc03f9d1-8b0e-4b62-846c-97eabf8ef85f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-cc03f9d1-8b0e-4b62-846c-97eabf8ef85f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-cc03f9d1-8b0e-4b62-846c-97eabf8ef85f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-cc03f9d1-8b0e-4b62-846c-97eabf8ef85f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "INFORMATION COMMISSIONER'S OFFICE"
published: "2023-02-10"
---

# FLEX AI Omni Channel Citizen Services Platform

Buyer: INFORMATION COMMISSIONER'S OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-cc03f9d1-8b0e-4b62-846c-97eabf8ef85f

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## Summary

The Information Commissioner's Office has awarded a contract for the provision of the "FLEX AI Omni Channel Citizen Services Platform". The contract, valued at £800,000 GBP, was awarded to ICS.AI LTD following a selective procurement method. The contract period is from November 24, 2022, to November 23, 2024. The buying organisation, located in Wilmslow, England, sought cloud services for the automation of inbound email processing using AI technology.

This tender opportunity for the FLEX AI platform offers growth possibilities for businesses specialised in industry-specific software packages and software-related services. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations with expertise in advanced technology solutions are well-suited to compete. The contract presents a chance for businesses to provide innovative AI-driven customer service solutions within the public sector, aligning with the Information Commissioner's Office objective to enhance service automation and efficiency.

## Notice

Call-off from CCS Framework Agreement G-Cloud 12 (RM1557.12) Cloud service for the provision of a customer services bot which uses AI technology to automate the identification and processing of inbound emails, ingests collected information into a CRM application and applies process automation and auto routing within the CRM application to remove manual processing and reduce the administrative burden, whilst applying machine learning to the bot to ensure it develops and evolves intelligently in lines with the needs of the user.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/cf243154-1928-42de-898e-8fb25aa1959b |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Feb 2023 |
| Submission deadline | 23 Nov 2022 |
| Future notice date | Not specified |
| Award date | 24 Nov 2022 |
| Contract period | 24 Nov 2022 - 23 Nov 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £800,000 |
| Lots value | Not specified |
| Awards value | £800,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | INFORMATION COMMISSIONER'S OFFICE |
| Locality | WILMSLOW |
| Post town | Stockport |
| Postcode | SK9 5AF |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD6 Cheshire |
| ITL 3 | TLD62 Cheshire East |
| Local authority | Cheshire East |
| Electoral ward | Wilmslow West and Chorley |
| Westminster constituency | Tatton |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ICS.AI |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48100000 - Industry specific software package
- 72260000 - Software-related services

## Release History

- 10 Feb 2023 at 17:20 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/cf243154-1928-42de-898e-8fb25aa1959b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/cf243154-1928-42de-898e-8fb25aa1959b
  10th February 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-cc03f9d1-8b0e-4b62-846c-97eabf8ef85f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-cc03f9d1-8b0e-4b62-846c-97eabf8ef85f.json.