--- title: "Assessing Innovation in Customer Engagement for PR19" ocid: "ocds-b5fd17-cc08c9b9-ea0f-485b-a70d-f98cf20dcb82" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-cc08c9b9-ea0f-485b-a70d-f98cf20dcb82" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-cc08c9b9-ea0f-485b-a70d-f98cf20dcb82.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-cc08c9b9-ea0f-485b-a70d-f98cf20dcb82.json" source: "Contracts Finder" current_stage: "Tender" buyer: "WATER SERVICES REGULATION AUTHORITY (OFWAT)" published: "2017-01-09" --- # Assessing Innovation in Customer Engagement for PR19 Buyer: WATER SERVICES REGULATION AUTHORITY (OFWAT) Current stage: Tender OCID: ocds-b5fd17-cc08c9b9-ea0f-485b-a70d-f98cf20dcb82 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-cc08c9b9-ea0f-485b-a70d-f98cf20dcb82) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-cc08c9b9-ea0f-485b-a70d-f98cf20dcb82.json) ## Summary The Water Services Regulation Authority (Ofwat) is currently conducting a tender for the project titled "Assessing Innovation in Customer Engagement for PR19," aimed at evaluating innovative customer engagement techniques within the water sector. This procurement, classified under research consultancy services (CPV Code: 73210000), is situated within the services industry and spans multiple regions across the United Kingdom, including North East, Yorkshire and the Humber, and London. The tender is active and follows an open procurement method. Interested parties must submit their responses by 30th January 2017, with the contract scheduled to commence on 7th February 2017 and last until 31st March 2017. This tender presents an excellent opportunity for consultancy firms specialising in research and customer engagement techniques, particularly those with expertise in the water sector or similar industries. Businesses that can demonstrate innovative approaches and have experience in developing frameworks for assessing customer engagement will be particularly well-suited to compete. Moreover, small and medium-sized enterprises (SMEs) are encouraged to participate, potentially advancing their market visibility and contributing to the reshaping of customer engagement practices in the public water sector. ## Notice Overall Objectives of Project The overall objective of the project is to identify the best way for Ofwat to assess innovation in the customer engagement techniques used by water companies to create their business plans for the period 2020-2025. We require the Contractor to achieve this by carrying out the Key Tasks listed below. 1 Provide context / background information on assessing innovation in customer engagement. 2 Identify case studies and/or examples of the latest best practice in innovative customer engagement techniques in the water sector, or other closely comparable sectors. 3 Develop a framework that Ofwat can apply to assess the quality and extent of innovation in customer engagement reflected in water companies' business plans as part of the RBR process for PR19. 4 Produce a framework that Ofwat can apply to evaluate the quality and acceptability of experiments / pilots / tests including Randomised Control Trials (RCTs), which companies have carried out to understand their customers' priorities, needs, requirements and behaviours. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1e6dc92a-4b8c-458a-bc9d-42475c71afc2 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 9 Jan 2017 | | Submission deadline | 30 Jan 2017 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 7 Feb 2017 - 31 Mar 2017 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £40,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | WATER SERVICES REGULATION AUTHORITY (OFWAT) | | Locality | BIRMINGHAM | | Post town | Birmingham | | Postcode | B5 4UA | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG31 Birmingham | | Local authority | Birmingham | | Electoral ward | Ladywood | | Westminster constituency | Birmingham Ladywood | | Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England), TLL Wales | ## CPV Codes ### Divisions - 73 - Research and development services and related consultancy services ### Codes - 73210000 - Research consultancy services ## Release History - 9 Jan 2017 at 17:45 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/1e6dc92a-4b8c-458a-bc9d-42475c71afc2 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/1e6dc92a-4b8c-458a-bc9d-42475c71afc2 9th January 2017 - Opportunity notice on Contracts Finder - http://www.mytenders.org/search/show/search_view.aspx?ID=JAN136894 NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided. ## Notice URLs - http://www.ofwat.gov.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-cc08c9b9-ea0f-485b-a70d-f98cf20dcb82. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-cc08c9b9-ea0f-485b-a70d-f98cf20dcb82.json.