---
title: "Public Engagement and Satisfaction Surveys"
ocid: "ocds-b5fd17-cc0c15d1-63bd-40b1-8198-106cb98742c3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-cc0c15d1-63bd-40b1-8198-106cb98742c3"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-cc0c15d1-63bd-40b1-8198-106cb98742c3.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-cc0c15d1-63bd-40b1-8198-106cb98742c3.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "YORKSHIRE AND HUMBER POLICE PROCUREMENT (Y&HPP)"
published: "2020-10-10"
---

# Public Engagement and Satisfaction Surveys

Buyer: YORKSHIRE AND HUMBER POLICE PROCUREMENT (Y&HPP)  
Current stage: Tender  
OCID: ocds-b5fd17-cc0c15d1-63bd-40b1-8198-106cb98742c3

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-cc0c15d1-63bd-40b1-8198-106cb98742c3)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-cc0c15d1-63bd-40b1-8198-106cb98742c3.json)

## Summary

The procurement process involves the Yorkshire and Humber Police Procurement (Y&HPP) seeking a supplier for a contract titled "Public Engagement and Satisfaction Surveys." This contract falls under the industry category of research and development services, and it aims to enhance victim satisfaction with police services. The tender is currently at the active stage with a planned contract period starting from 7 December 2020 and ending on 6 December 2023. Interested suppliers should note that the tender period concludes on 9 November 2020, at 10:00 AM UTC.

This opportunity presents a significant potential for growth, particularly for businesses specialising in research services, social research, and market research. Companies with expertise in engaging with communities and collecting qualitative feedback will be well-suited to compete. This tender favours small and medium-sized enterprises (SMEs), enabling them to contribute to essential public service improvements. The successful bidder will have the opportunity to play a key role in enhancing police performance through ongoing engagement with victims of crime.

## Notice

Victims of crime are surveyed to find out they feel about the level of service that they received from the Police; the surveys used are referred to as User Satisfaction Surveys. The information obtained from these surveys is used to improve victim satisfaction with the Police. User Satisfaction Surveys were previously a mandatory requirement for all forces; however since mandation has ceased, forces are still expected to contact victims of crime and act on their feedback, recognising that an excellent victim-led service is a key component of Forces performance frameworks and strategies. This contract will require the successful supplier to contact victims of crime and obtain their views on their interaction with the Police.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/96f9f17f-bed1-42cc-b9ec-8e139d2dbfa3 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Oct 2020 |
| Submission deadline | 9 Nov 2020 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 7 Dec 2020 - 6 Dec 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | YORKSHIRE AND HUMBER POLICE PROCUREMENT (Y&HPP) |
| Locality | WAKEFIELD |
| Post town | Wakefield |
| Postcode | WF1 1DL |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE45 Wakefield |
| Local authority | Wakefield |
| Electoral ward | Wakefield North |
| Westminster constituency | Wakefield and Rothwell |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 73000000 - Research and development services and related consultancy services
- 73110000 - Research services
- 73200000 - Research and development consultancy services
- 73210000 - Research consultancy services
- 79310000 - Market research services
- 79315000 - Social research services

## Release History

- 10 Oct 2020 at 17:30 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/96f9f17f-bed1-42cc-b9ec-8e139d2dbfa3

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/96f9f17f-bed1-42cc-b9ec-8e139d2dbfa3
  10th October 2020 - Opportunity notice on Contracts Finder
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=34912&B=BLUELIGHT
  Additional data
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/36335
  User / Company

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-cc0c15d1-63bd-40b1-8198-106cb98742c3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-cc0c15d1-63bd-40b1-8198-106cb98742c3.json.