--- title: "Income Recovery Officer (21/7/2022 - SJA)" ocid: "ocds-b5fd17-cc0d1df8-ad55-4194-8c32-76a1a2d322c4" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-cc0d1df8-ad55-4194-8c32-76a1a2d322c4" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-cc0d1df8-ad55-4194-8c32-76a1a2d322c4.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-cc0d1df8-ad55-4194-8c32-76a1a2d322c4.json" source: "Contracts Finder" current_stage: "Tender" buyer: "SANDWELL METROPOLITAN BOROUGH COUNCIL" published: "2022-07-21" --- # Income Recovery Officer (21/7/2022 - SJA) Buyer: SANDWELL METROPOLITAN BOROUGH COUNCIL Current stage: Tender OCID: ocds-b5fd17-cc0d1df8-ad55-4194-8c32-76a1a2d322c4 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-cc0d1df8-ad55-4194-8c32-76a1a2d322c4) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-cc0d1df8-ad55-4194-8c32-76a1a2d322c4.json) ## Summary The Sandwell Metropolitan Borough Council is conducting a tender for the role of Income Recovery Officer, with an indication of pay at £13.18 per hour and a work schedule of 37 hours per week. The procurement is classified under the services category, specifically focused on the supply services of personnel, and is situated in the West Midlands, United Kingdom. The tender is currently at the active stage and will close for submissions on Thursday, 28 July at 12:00 noon. The intended contract period is from 4 August 2022 to 4 November 2022, and the process follows an open procurement method for contracts below the specified threshold. This tender presents a significant opportunity for agencies and service providers that specialise in personnel supply or temporary staffing solutions, particularly those with experience in customer service and negotiation within social housing or debt recovery environments. Businesses aiming to offer agency services for this role should possess a strong capability in managing high-pressure situations and excellent communication skills, as the role demands proactive case management to handle rent arrears effectively. Companies with a solid understanding of the local community and relevant qualifications will be particularly advantageous in competing for this contract. ## Notice Income Recovery Officer Rate of Pay: ?13.18 per hour (PAYE) Hours: 37 Hours per week Location: Working from Home/Sandwell Council House, Oldbury Start Date: ASAP Contract type: Agency Job Description and Personnel Specification are attached, which also provides more information above the role. Brief description: We have a vacancy for the position of Income Recovery Officer working 37 hours per week. This position will contribute to the provision of a high quality, customer focused Income Management Service. To ensure prompt and effective early action is taken to control and recover outstanding rent arrears and other associated debts up to Eviction stage. You must have: o Excellent customer service skills o Excellent negotiation and persuasive skills o Ability to take a proactive casework approach to overseeing a specified patch area o A performance driven work ethos o A desire to help customers to sustain their tenancies o Ability to work in a highly busy and challenging environment o Ability to work in a busy and challenging environment o Highly organised and understand the importance of attention to detail o Proven experience of delivering excellent services to customers both face to face and by telephone. o Literacy and Numeracy Level 2 qualification or equivalent as a minimum. This role is inside of IR35 Please note this advert is also out with our Master Vendor You will receive further information regarding invoice terms if your candidate is appointed to this role. Invoices must be sent electronically on a weekly basis to templink_1@sandwell.gov.uk along with your workers authorised timesheet supplied by your agency. Payments are then released 14 days from the date of the invoice. The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents, you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810. Closing Date: Thursday 28 July at 12.00noon Additional information: The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents, you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810. Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4dda225e-6d85-496a-80cf-d899cb42bc58 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 21 Jul 2022 | | Submission deadline | 28 Jul 2022 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 4 Aug 2022 - 4 Nov 2022 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £6,926 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SANDWELL METROPOLITAN BOROUGH COUNCIL | | Locality | WEST MIDLANDS | | Post town | Birmingham | | Postcode | B70 8SZ | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG37 Sandwell | | Local authority | Sandwell | | Electoral ward | West Bromwich Central | | Westminster constituency | West Bromwich | | Delivery location | TLG West Midlands (England) | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79620000 - Supply services of personnel including temporary staff ## Release History - 21 Jul 2022 at 14:18 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/4dda225e-6d85-496a-80cf-d899cb42bc58 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/4dda225e-6d85-496a-80cf-d899cb42bc58 21st July 2022 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/sandwellmbc/aspx/ Additional information on how to apply for this contract ## Notice URLs - https://in-tendhost.co.uk/sandwellmbc ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-cc0d1df8-ad55-4194-8c32-76a1a2d322c4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-cc0d1df8-ad55-4194-8c32-76a1a2d322c4.json.