---
title: "Quantitative Research Services"
ocid: "ocds-b5fd17-cc3a8b0f-dd56-41d9-80de-50d1cd8b3291"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-cc3a8b0f-dd56-41d9-80de-50d1cd8b3291"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-cc3a8b0f-dd56-41d9-80de-50d1cd8b3291.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-cc3a8b0f-dd56-41d9-80de-50d1cd8b3291.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NS&I"
published: "2024-08-21"
---

# Quantitative Research Services

Buyer: NS&I  
Current stage: Award  
OCID: ocds-b5fd17-cc3a8b0f-dd56-41d9-80de-50d1cd8b3291

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## Summary

NS&I has concluded the procurement process for "Quantitative Research Services," awarding a contract to Discovery Research Limited. This contract, met under a call-off from a dynamic purchasing system, falls under the industry category of survey design and related services (CPV 79311100). It encompasses research projects including Quarterly Customer Relationship Surveys, Bi-annual Financial Adviser Satisfaction Surveys, and other ad hoc quantitative research. The procurement stage has moved to the award phase, with the start date set for 2nd September 2024 and an end date of 1st September 2028. The service will primarily be delivered in the United Kingdom, including locations in Yorkshire and the Humber and London.

This tender offers substantial opportunities for business growth, particularly for SMEs specialising in quantitative and behavioural science research. Firms with expertise in advanced analytics, survey design, and conducting both online and offline surveys are well-suited to compete in this space. The contract's call-off nature provides consistency and ongoing opportunities, making it ideal for businesses looking to build long-term relationships and gain a deeper understanding of NS&I's requirements. Additionally, the inclusion of behavioural science tools and methodologies opens new avenues for innovation and improved research outcomes.

## Notice

NS&I are looking for a provider of Quantitative Research Services. The contract is call-off in nature as the service is used on an 'as and when' basis. Having a call-off contract helps to build up the research agencies' understanding of NS&I as well as the relationship over time. This helps improves efficiency of the working arrangement. The contract covers two of our ongoing quantitative research projects; the Quarterly Customer Relationship Survey and the Bi-annual Financial Adviser Satisfaction Survey. The contract also covers the majority of the ad hoc quantitative research that we may need. This includes surveys (predominantly online and phone, where needed mobile, postal and face-to-face) and advanced analytics (for example key driver analysis, maxdiff, conjoint). The range of topics covered depends on the business needs at the time. Examples of projects include: x Establishing and quantifying savings behaviours and mindsets x Capturing the incidence and nature of vulnerability and digital exclusion in the customer base x Measuring the drivers of brand trust, and unpicking the opportunities to build brand trust Most of the research is among consumers (customers and non-customer savers) and financial advisers. When conducting research among NS&I customers we usually provide customer lists to the agency. This contract will amalgamate the current Quantitative Research Services contract which is expiring a thte end of August with the separate Behavioural Science contract which is used to add a behavioural science lens to our research, giving us a deeper insight into human behaviour and decision making. As part of this new quantitative contract, we would be looking for a supplier to: *Add a behavioural science lens when designing research (such as screener and questionnaire design) *Add a behavioural science lens when analysis research (for example applying models such as ISM, COM-B or analysis techniques such as Bayesian Belief Networks) *Provide access to quantitative behavioural science research tools (such as eye-tracking, implicit association testing, behavioural modelling)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/dacab553-0835-4b44-a33b-134b6e5af8e5 |
| Notice type | Award Notice |
| Procurement type | Dynamic |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a dynamic purchasing system |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Aug 2024 |
| Submission deadline | 17 Jul 2024 |
| Future notice date | Not specified |
| Award date | 5 Aug 2024 |
| Contract period | 1 Sep 2024 - 1 Sep 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NS&I |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 3BT |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DISCOVERY RESEARCH |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79311100 - Survey design services
- 79311200 - Survey conduction services
- 79311210 - Telephone survey services
- 79311300 - Survey analysis services
- 79311400 - Economic research services
- 79315000 - Social research services

## Release History

- 21 Aug 2024 at 10:31 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/dacab553-0835-4b44-a33b-134b6e5af8e5

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/dacab553-0835-4b44-a33b-134b6e5af8e5
  21st August 2024 - Awarded contract notice on Contracts Finder
- https://app.panacea-software.com/nsandi/
  Click above to Apply (link to e-procurement portal)

## Provenance

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