---
title: "Storm Cloud Contact Centre"
ocid: "ocds-b5fd17-cc747724-5e03-46d2-9504-3dde76301d4c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-cc747724-5e03-46d2-9504-3dde76301d4c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-cc747724-5e03-46d2-9504-3dde76301d4c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-cc747724-5e03-46d2-9504-3dde76301d4c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SHEFFIELD CITY COUNCIL"
published: "2026-08-04"
---

# Storm Cloud Contact Centre

Buyer: SHEFFIELD CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-cc747724-5e03-46d2-9504-3dde76301d4c

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## Summary

The procurement process for the "Storm Cloud Contact Centre" project, managed by Sheffield City Council, involves the provision of a Cloud-based two-way Omni-Channel Contact Centre solution, enhanced with Artificial Intelligence capabilities and integration options via Rest APIs. The project falls under the software package and information systems industry, supplemented by information technology services, and is located in Yorkshire and the Humber, United Kingdom. The procurement stage is complete, with the contract being awarded on 4th August 2026 to Content Guru Ltd. This direct award procurement method led to a contract covering the period from 1st August 2026 to 31st July 2029, with a total contract value of £3,087,966 GBP.

This tender offers significant business growth opportunities, particularly for large-scale technology firms capable of delivering comprehensive software and IT service solutions. The project requires businesses with expertise in cloud contact systems, artificial intelligence, and API integration, making it highly suitable for companies that specialise in these emerging technologies. While this award is not directly aimed at SMEs or VCSEs, subcontracting opportunities could exist, offering indirect participation and growth prospects for smaller entities in the sector.

## Notice

Provision of a Cloud based 2 way Omni-Channel Contact Centre solution, Artificial Intelligence and capability to integrate with third party systems via Rest APIs.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/edb62ddd-7b15-4e56-82be-54c5dcea2418 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Aug 2026 |
| Submission deadline | 30 Jul 2026 |
| Future notice date | Not specified |
| Award date | 3 Aug 2026 |
| Contract period | 31 Jul 2026 - 31 Jul 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £3,087,966 |
| Lots value | Not specified |
| Awards value | £3,087,966 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SHEFFIELD CITY COUNCIL |
| Locality | SHEFFIELD |
| Post town | Sheffield |
| Postcode | S1 2HH |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE3 South Yorkshire |
| ITL 3 | TLE32 Sheffield |
| Local authority | Sheffield |
| Electoral ward | City |
| Westminster constituency | Sheffield Central |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CONTENT GURU |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72222300 - Information technology services

## Release History

- 4 Aug 2026 at 10:01 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/edb62ddd-7b15-4e56-82be-54c5dcea2418

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/edb62ddd-7b15-4e56-82be-54c5dcea2418
  4th August 2026 - Awarded contract notice on Contracts Finder
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=107599&B=UK
  Additional data
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/104130
  User / Company

## Notice URLs

- http://sheffield.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-cc747724-5e03-46d2-9504-3dde76301d4c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-cc747724-5e03-46d2-9504-3dde76301d4c.json.