---
title: "CPU 7746 Contact centre software renewal"
ocid: "ocds-b5fd17-ccc2c765-3f1d-48d6-86d3-33a0b7c4671e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ccc2c765-3f1d-48d6-86d3-33a0b7c4671e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ccc2c765-3f1d-48d6-86d3-33a0b7c4671e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ccc2c765-3f1d-48d6-86d3-33a0b7c4671e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NOTTINGHAM CITY COUNCIL"
published: "2026-02-10"
---

# CPU 7746 Contact centre software renewal

Buyer: NOTTINGHAM CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-ccc2c765-3f1d-48d6-86d3-33a0b7c4671e

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-ccc2c765-3f1d-48d6-86d3-33a0b7c4671e)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-ccc2c765-3f1d-48d6-86d3-33a0b7c4671e.json)

## Summary

Nottingham City Council has completed the procurement process for the project titled "CPU 7746 Contact Centre Software Renewal," focusing on the renewal of software for SIP telephony. This contract, awarded on 10th February 2026, falls within the software package and information systems industry category, with additional classifications related to repair and maintenance services of telephony equipment and telecommunications services. The project is located in the East Midlands, United Kingdom, with the procurement method identified as an open procedure conducted below the threshold. The tender period concluded on 31st August 2025, with the contract period set from 1st September 2025 to 31st August 2026, for a contract value of £76,846. The supplier awarded the contract is Insight Direct (UK) Limited.

This tender presents numerous opportunities for businesses involved in telecommunication software and maintenance services to engage with public sector organisations like Nottingham City Council. Companies with expertise in software solutions and information systems, particularly those that can offer comprehensive services for telephony systems, would find this project a strategic fit to enhance their portfolios. Although this specific contract has been awarded to a large-scale enterprise, Insight Direct (UK) Limited, similar future tenders may provide opportunities for smaller businesses to showcase their innovative solutions and expand their market presence in the public sector.

## Notice

Contact centre software renewal for SIP telephony

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c8e19f38-672f-46d0-bc93-1539244790cb |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Feb 2026 |
| Submission deadline | 31 Aug 2025 |
| Future notice date | Not specified |
| Award date | 30 Aug 2025 |
| Contract period | 31 Aug 2025 - 31 Aug 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £76,846 |
| Lots value | Not specified |
| Awards value | £76,846 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NOTTINGHAM CITY COUNCIL |
| Locality | NOTTINGHAM |
| Post town | Nottingham |
| Postcode | NG2 3NG |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF1 Derbyshire and Nottinghamshire |
| ITL 3 | TLF14 Nottingham |
| Local authority | Nottingham |
| Electoral ward | Castle |
| Westminster constituency | Nottingham East |
| Delivery location | TLF East Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INSIGHT DIRECT (UK |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 50 - Repair and maintenance services
- 64 - Postal and telecommunications services

### Codes

- 48000000 - Software package and information systems
- 50334000 - Repair and maintenance services of line telephony and line telegraphy equipment
- 64200000 - Telecommunications services

## Release History

- 10 Feb 2026 at 13:06 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c8e19f38-672f-46d0-bc93-1539244790cb

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c8e19f38-672f-46d0-bc93-1539244790cb
  10th February 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ccc2c765-3f1d-48d6-86d3-33a0b7c4671e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ccc2c765-3f1d-48d6-86d3-33a0b7c4671e.json.